Cell.c is the most useless business ever

I’m so fed up with Cell.c. They disgust me, taking advantage of their clients. I have a case with them for the past 5 months and to this day they fail to do their job. They are so *********** and useless.

Last month I got a call from a manager, where she went back on the calls from the time this issue started. She came back to me and confirmed that the agents that assisted me didn’t provide me with the full information, she understood my frustration and apologised for their incompetence.

My SIM cards were suspended since November 2023. Benefits were loaded but I didn’t even know or see it because according to the information that was provided to me, my contracts were supposed to be cancelled by November 2023. So based on the manager’s findings. She told me that it was not my fault and as a result of that I’m only liable to pay for October and November 2023. She told me I should pay the amount of those two months plus the penalties before the end of February 2024. I made payments the second week of February 2024. I had to call in ever since to confirm if they got the payment and for feedback.They confirmed payment and told me that they are just waiting for finance to credit me the other months.

Two days ago, I received a message stating that I should make payment before they take the matter further. I couldn’t understand what payment because I know I met my end of the agreement.

Then today I received a call again, informing me that I still owe became according to finance department I used benefits in December 2023.

How the hell did I use the benefits in December if my lines were cut in November. According to cell.c policy, if you don’t pay for two months, your line gets suspended. So how in the hell did I use benefits in December??? And why could all the other agents confirm that my lines were off since November, but according to Finance it was only cut in December?.

Please sort out this mess and have Musa from media department call me back since we made an agreement. ASAP

Also, make Finance send me the records of December 2023.

This is my time and money, and it’s so unfortunate that I had to waste so much of it on this *********, useless business.