CellC is Pathetic and Damn ****

Your service is absolutely pathetic. I have had X2 contracts with you for over 3 years and I am now on prepaid service for data.

For the past 2 months I have been unable to use my data on both the numbers. I have called CelC multiple times and all I get is excuses and the run around of do this and do that which I action on my end and still unable to use the data.

Does it make sense that you pay for data on a monthly basis for 2 months and are unable to use the data? Finally with all the frustration from calling CelC to try get assistance with absolutely no luck or assistance what so ever. I finally decide to cancel both my contracts. However in order for me to get that right I am informed that I need to make a payment. I proceed to make this payment and last week I am unable to get through to the retention office and need to contact you CelC this week.

I finally get through to the retention office and I am then informed that my cancellation will only go through on the 23rd April 2021. (What absolute Bull **** is this). Now I need to pay for this contract another month before it is actually cancelled, which for the life of me does not make sense as essentially you are saying I need to pay for month 3 on my contracts for data I have been unable to use or access for the past 3 months.

Please someone needs to assist and action this with immediate effect.

This is absolutely ridiculous!