mS
marisca S
1 reviews | Active since May 2021
21 May 2021, 14:20
cellc is pathetic
my sim card just stopped working on wednesday after load shedding and now i have gotton a new sim card but i failed the security questions and i cannot go into a store because i do not have a prrof of address and i cannot verify any information because my sim is not worling can some one please assist me cause i am now currently without a simcard!!!!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
21 May 2021, 14:34Good day Marisca
Thank you for contacting Cell C.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
Thank you for contacting Cell C.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
Cell C's reply21 May 2021, 14:34
Official
Good day Marisca
Thank you for contacting Cell C.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
Thank you for contacting Cell C.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
mS
marisca S's updateReviewer Update
21 May 2021, 14:38yes i do understand that and i am now aware of the answer i got incorrect but i now have to wait 30 days before i can do a swim sop again cause what is upsetting me is the fact that my sim just stopped working i never take my sim out of my phone it is a brand new phone it has not fell once i just did a sim swop in april cause i needed a smaller sim i can even provide the number of the sim that is currently not working cause it is still in my phone !!!!!
mS
marisca S's update21 May 2021, 14:38
Reviewer Update
yes i do understand that and i am now aware of the answer i got incorrect but i now have to wait 30 days before i can do a swim sop again cause what is upsetting me is the fact that my sim just stopped working i never take my sim out of my phone it is a brand new phone it has not fell once i just did a sim swop in april cause i needed a smaller sim i can even provide the number of the sim that is currently not working cause it is still in my phone !!!!!
mS
marisca S's updateReviewer Update
21 May 2021, 15:50yes Marisca Van Ster *** number ***
mS
marisca S's update21 May 2021, 15:50
Reviewer Update
yes Marisca Van Ster *** number ***
mS
marisca S's updateReviewer Update
21 May 2021, 16:47Okay now can you assist me by letting me do another security check questions
mS
marisca S's update21 May 2021, 16:47
Reviewer Update
Okay now can you assist me by letting me do another security check questions
mS
marisca S's updateReviewer Update
21 May 2021, 17:15***
mS
marisca S's update21 May 2021, 17:15
Reviewer Update
***