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MS
Msawenkosi S

1 reviews | Active since Aug 2018

08 Nov 2024, 11:34

CellC is ****ming me

Ive been with Cell C for more than 10 years. I noticed in my July and August statements that i had been billed for products i had not taken. I was told by Cell C to send my bank statements and i would be reimbursed.

This happened again in my October statement, i was given a case number ***. They said they would reimburse me for all the deductions.

I called today and the lady i spoke to said she is not picking up anything on the Cell C system with that case number.

0
Replies (5)
Cell C
Cell C's reply08 Nov 2024, 13:17
Official
Dear Msawenkosi Saki

We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how upsetting it must be to be incorrectly billed for products you did not take, especially after being a loyal Cell C customer for over 10 years. This situation is certainly not acceptable, and we deeply regret the inconvenience it has caused 

Our team  will contact you soon on *** for further enquery in order to  investigate  your  billing  query.


Regards,
Cell C | NG

Best regards,

MS
Msawenkosi S's update04 Dec 2024, 16:38
Reviewer Update
This complaint remains unresolved, ive sent through the documents as requested by Cell C.
Cell C
Cell C's reply04 Dec 2024, 16:44
Official
Dear Msawenkosi Saki

Could you please confirm the email address you used to send the documents, as well as the recipient's email address? We would like to follow up on this matter.  

Regards
Cell C | NT

Best regards,

MS
Msawenkosi S's update04 Dec 2024, 16:55
Reviewer Update
*** 
Cell C
Cell C's reply04 Dec 2024, 17:27
Official
 Could you kindly forward this to *** and let us know once it has been done, so that we can prioritize this matter?

Regards
Cell C | NT

Best regards,