Cellc is abusive too it’s customers

It’s been over 3 weeks me calling cellc everyday requesting them to allocate my money into my other cellc billing account because my account it’s now suspended and I can’t do any business ,also I can’t be paying money whereby in the statements it does state they owe me more the R4000,the reason for them owing me soo much they kept harassing me to settle my debts last year same time them debiting my account soo instead of them refunding me or taking that R500 I owe they’ll rather block my account and ruin my credit score(me owing them its because they their consultant put the wrong bank and I tried rectifying it last month but still)