SB
Stephan B

1 reviews | Active since Feb 2020

22 Apr 2026, 16:33

Cellc is a useless mistake of a company, please don`t use them under any circumstances, you will regret it.

Whatever you do, stay AWAY FROM CELLC. The salespeople are useless and uneducated, and they have no morals or ethics. I have been dealing with them, and the service goes all the way to the top; the area manager is too stupid or lazy to do their job. I was forced to use a device that I was promised was a great device, just to be given a useless excuse of a device. Now they say it's my fault and they take no responsibility. Conveniently, they never tested the device in-store or opened it as they were supposed to do.

Is useless to have a face, it would be the Cellc Logo

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Replies (25)
SB
Stephan B's update22 Apr 2026, 17:01
Reviewer Update
excuses excuses. Your service is trash. If Menlyn Stores' service were as good as they are at lying, we would not be having this conversation. That shop should be closed down permanently, and all the lying employees fired and have them pay back their salaries that they clearly don't deserve. This matter has not been resolved or investigated. Cell has a 1.3-star rating for a reason: their employees are useless and just plain stupid.
SB
Stephan B's update22 Apr 2026, 18:48
Reviewer Update
I wish you would stop saying that my concerns have been noted, nothing is actually being done, and that is the problem.

I will go to Menlyn, and they will not like my attitude or how they deserve to be treated!
SB
Stephan B's update23 Apr 2026, 13:35
Reviewer Update
Guess what, CellC Menlyn lives up to the useless and pathetic title they deserve. Turns out the salespeople were just trying to get us out for the comms they get on the phone and contract. They had no intend on good service, it was all about comms, the sales guy spoke too fast and realized what he said, then he spoke in his native language so that I could not understand.

Cellc has no service and has no intention of helping clients when they mess up. CellC is probably a government institution based on its lack of service and quality.
SB
Stephan B's update23 Apr 2026, 15:41
Reviewer Update
Dear useless CellC,

I went to Menlyn this morning and spoke with four people who did not intend to help me. I want to escalate this to someone who are not a idiots like those people who work at the Menlyn store.

I am frustrated by the fact that they say my wife is lying about what was said. This is going to get ugly, and I hope to god they get fired; they deserve nothing less.

Cellc takes ZERO accountability, why would they?? a bunch of useless salary pullers that can't even do a basic low IQ job without *****ing it up.
SB
Stephan B's update24 Apr 2026, 07:47
Reviewer Update
I know you keep saying you are working towards resolving this, but nothing has happened after I logged this from the beginning. I am truly tired of seeing this copy-and-paste response.

The employees at Menlyn Cellc must take accountability for their poor service.
Cell C
Cell C's reply24 Apr 2026, 08:12
Official
Dear Stephan Barkhuizen,

Thank you for your response. We acknowledge your frustration and apologize for the dissatisfaction caused by both the experience at the store and the manner in which the matter has been handled so far.

We would like to assure you that your complaint was fully investigated. We engaged directly with the Menlyn Cellc store, who confirmed that a demonstration (dummy) device was provided, the device features were explained, and the agreement selected was based on your wife’s request to mirror her previous contract structure. There was no indication that undue pressure was app**** during the sale.

That said, your feedback regarding the service experience and accountability of the store staff has been noted and escalated to store management for awareness and corrective action where necessary. While the sales process itself was confirmed as compliant, we recognize that customer perception and experience are equally important.

As advised, the store contacted your wife and requested that the device be brought in for assessment, as the reported issue may be software‑related. This remains the appropriate next step should the matter require further technical evaluation. 

We regret that the outcome has not met your expectations. At this stage, based on the investigation findings and the steps taken, the case has been concluded. Your feedback, however, will remain on record and contribute to ongoing service improvement.

Case Status: Closed

Kind regards,
Cell C | TM


SB
Stephan B's update24 Apr 2026, 08:23
Reviewer Update
They keep lying about the facts, and you keep believing it. They NEVER GAVE US A DEMO DEVICE. If I **** like this to my employer, I would be fired on the spot, yet CELLC allows its employees to constantly lie and believe the word of those Judas employees.

Stop telling me that you engaged with those ****s and start doing your JOB as a corporation. This is getting out of hand due to your lack of doing anything about it and believing those wannabe employees.

I want to speak with someone who is not on FB the whole day and is keen to do their job. I am tired of speaking to "area managers," that is just as useless. I cannot understand why it is so hard to do your job.

I am getting to the point where I will start treating every employee as if they were me. I have been treated. It`s embarrassing how your employees lie, and you believe the BS they feed you.

Things are going to get ugly
SB
Stephan B's update24 Apr 2026, 10:36
Reviewer Update
I will only stop once this has been resolved by an educated person who understands how to work as a CELLC employee, not some *********** lying filth. I believe everyone at CELLC Menlyn is lying, and they're all sticking to the same lie, and it's disappointing that Customer Care believes it. It's not that hard to do such an easy job.

Stop telling me noted when you clearly do not mean any letter of it.

Get this done so we can move on! I hate the filthy ****s at Menlyn CELLC and wish I had never gone with CELLC, it's been the 2nd time we went through this with CellC at the same branch...
SB
Stephan B's update24 Apr 2026, 11:08
Reviewer Update
I have already given you the facts. Menlyn Staff will do whatever they can to lie themselves out of this situation, one of the employees even admitted to the comms they get for every phone and contract they process.
SB
Stephan B's update13 May 2026, 15:08
Reviewer Update
Shockingly, nothing has been done to resolve my problems at all. CELLC, you are trash. I don't know how ICASA or the telecommunications body allows you to still trade. You're a ***** and a ******* company that *****s from people, and they lie about it. I wish CellC had never existed.

Menlyn shop should be closed, and those lying employees fired.
SB
Stephan B's update14 May 2026, 16:35
Reviewer Update
your team has not tried to assist me, they keep lying and your "managers" believe their bull****. its shockingly poor and CELLC deserves the title they have of being the most useless cell company in Africa
Cell C
Cell C's reply14 May 2026, 18:29
Official
Dear Stephan Barkhuizen,

Thank you for getting in touch with us.

We are truly sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.

Upon checking, one of our agents did reach out to you via Direct Message following your complaint to gather more details and assist further, however, we have not yet received a response. As a result, we have been unable to assist effectively with resolving the matter.

Kindly check your Direct Messages and respond to us there so we can investigate the issue further and work towards resolving it for you.

Regards,
Cell C | MMa
SB
Stephan B's update14 May 2026, 19:21
Reviewer Update
Well.

I will not be responding in DM''. I want the people to see what useless and baseless bull**** you feed people.

Your company is a joke, its useless and a waste of money, time, fuel and parking i had to pay to get there.
Cell C
Cell C's reply16 May 2026, 08:20
Official
Dear Stephan Barkhuizen,

We acknowledge your frustration and sincerely apologize for the experience you’ve had. We understand that repeated issues and the effort, time, and costs involved have added to your dissatisfaction.

Our intention is not to avoid accountability, but rather to protect your personal information while we investigate and address the matter thoroughly. We take your feedback regarding the Menlyn store and the service received very seriously.

We would still like the opportunity to review your concerns with the relevant management team and work toward a resolution. Should you reconsider, please share your contact details or reference number via Direct Message so that a senior consultant can engage with you directly.

Regards,
Cell C | ZM
SB
Stephan B's update18 May 2026, 09:22
Reviewer Update
And there, you are lying to me again.

You do nothing, god forbid you have to actually work.

This whole process has been a joke since it started. Me lyn store employees reversed the story so well and you believe your lying and exceptionally rude employees.
SB
Stephan B's update19 May 2026, 17:52
Reviewer Update
I will take you serious once this has been resolved and actually been productive without lies.
SB
Stephan B's update25 Jun 2026, 09:56
Reviewer Update
I stopped responding to your empty lies and how trash you treat people. CellC is a joke; everybody lies through their teeth. It's disgusting. This will never be resolved, as no one can tell the truth. I wish your company would suffer heavy financial burdens. I know I am not the only person who has been getting this horrible treatment and has been **** to like this. Cellc has been lying to the public severely .
SB
Stephan B's update29 Jun 2026, 11:26
Reviewer Update
It's been months, and your lies keep piling up!! Stop lying to people and just be honest and tell them, " We do not care; our employees lie to get your sale. After that, we could not care; you signed the contract, so leave us alone"
SB
Stephan B's update29 Jun 2026, 16:56
Reviewer Update
Look at the history of this conversation; it's just a repetitive response.
SB
Stephan B's update30 Jun 2026, 08:26
Reviewer Update
nothing is being done, i know that for 100%, CellC is a joke, i singed the contract, so now you dont care.
SB
Stephan B's update30 Jun 2026, 09:29
Reviewer Update
The "team" is the people that is the reason this has become what it is. They all lie together as a team. I am just over being **** to. Just because Cellc employees are stupid doesn't mean I am.
SB
Stephan B's update30 Jun 2026, 09:45
Reviewer Update
That's another way of saying we won't respond
SB
Stephan B's update27 Jul 2026, 09:21
Reviewer Update
Yet nothing has been done; those lying ******* get away with it again, you do nothing, and your empty promises just prove how worthless you are. Menlyn employees are an example of what employees should NOT do: not lie to clients and make up some false stories.

I am getting to the point of taking this into my own hands.
SB
Stephan B's update07 Sept 2026, 12:13
Reviewer Update
It's funny how useless CellC is. I get zero service, so I decided to stop paying. It's amazing how quickly they can cut the line and not take any responsibility.

7 Months and still nothing has happened. No action has been taken against the ****s from the Menlyn branch.

CellC, you really are a government institution, service is the same, well, lack theroff
SB
Stephan B's update22 Sept 2026, 09:08
Reviewer Update
There has been no change; CellC has stopped trying to assist a client who needs urgent attention.