KM
Khutso M
1 reviews | Active since Aug 2021
20 Dec 2022, 12:17
Cellc is a *******
I am so disappointed with cellc and I feel they’re ******** me.. i took a contract of data of 200G which is R209 now they debited 385 telling me they increased the price which i was not made aware of I want to cancel my contract coz that’s not what I signed up for
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
20 Dec 2022, 12:34Dear Khutso Mogale ,
Thank you for contacting Cell C.
Kindly be advised that as per your contract Terms & Conditions:
Claus 22.5.1. Amendments stipulates that the Service Suppliers are entitled on written notice to you (which notice may be sent through electronic communication, including via SMS), to change the terms and conditions of this Agreement if necessary because of any new and/or amended law, tax, regulation and/or any change in the terms and conditions of Cell’s License and/or any change in the Tariff Plan or Services.
Regards
^TM
Thank you for contacting Cell C.
Kindly be advised that as per your contract Terms & Conditions:
Claus 22.5.1. Amendments stipulates that the Service Suppliers are entitled on written notice to you (which notice may be sent through electronic communication, including via SMS), to change the terms and conditions of this Agreement if necessary because of any new and/or amended law, tax, regulation and/or any change in the terms and conditions of Cell’s License and/or any change in the Tariff Plan or Services.
Regards
^TM
Best regards,
Cell C's reply20 Dec 2022, 12:34
Official
Dear Khutso Mogale ,
Thank you for contacting Cell C.
Kindly be advised that as per your contract Terms & Conditions:
Claus 22.5.1. Amendments stipulates that the Service Suppliers are entitled on written notice to you (which notice may be sent through electronic communication, including via SMS), to change the terms and conditions of this Agreement if necessary because of any new and/or amended law, tax, regulation and/or any change in the terms and conditions of Cell’s License and/or any change in the Tariff Plan or Services.
Regards
^TM
Thank you for contacting Cell C.
Kindly be advised that as per your contract Terms & Conditions:
Claus 22.5.1. Amendments stipulates that the Service Suppliers are entitled on written notice to you (which notice may be sent through electronic communication, including via SMS), to change the terms and conditions of this Agreement if necessary because of any new and/or amended law, tax, regulation and/or any change in the terms and conditions of Cell’s License and/or any change in the Tariff Plan or Services.
Regards
^TM
Best regards,
KM
Khutso M's updateReviewer Update
28 Dec 2022, 08:26I have not received any notice of my amount going up or changing if they did send it can i have proof of that and 2 weeks back they called me I complained about the price changing the consultant said she will fix it she said nothing about the rising prices.. if prices have increased then i can’t afford that price i took the 209 price cz i can afford it .. I would like to cancel my subscription in that case
KM
Khutso M's update28 Dec 2022, 08:26
Reviewer Update
I have not received any notice of my amount going up or changing if they did send it can i have proof of that and 2 weeks back they called me I complained about the price changing the consultant said she will fix it she said nothing about the rising prices.. if prices have increased then i can’t afford that price i took the 209 price cz i can afford it .. I would like to cancel my subscription in that case
KM
Khutso M's updateReviewer Update
28 Dec 2022, 08:26And why is cellc even replying privately
KM
Khutso M's update28 Dec 2022, 08:26
Reviewer Update
And why is cellc even replying privately
Cell C's replyOfficial
28 Dec 2022, 08:51Dear Khutso Mogale ,
Kindly be advised that communication was sent via sms on the 24/10/2022 to all affected customers.
The only reason we replayed "privately" is due to Hello Peter's integrated system process if the reply contains numeric value.
Should you wish to cancel your contract there will be a commitment amount due that will need to be paid, we have referred the matter to our Team to assist with your query.
Regards
^TM
Kindly be advised that communication was sent via sms on the 24/10/2022 to all affected customers.
The only reason we replayed "privately" is due to Hello Peter's integrated system process if the reply contains numeric value.
Should you wish to cancel your contract there will be a commitment amount due that will need to be paid, we have referred the matter to our Team to assist with your query.
Regards
^TM
Best regards,
Cell C's reply28 Dec 2022, 08:51
Official
Dear Khutso Mogale ,
Kindly be advised that communication was sent via sms on the 24/10/2022 to all affected customers.
The only reason we replayed "privately" is due to Hello Peter's integrated system process if the reply contains numeric value.
Should you wish to cancel your contract there will be a commitment amount due that will need to be paid, we have referred the matter to our Team to assist with your query.
Regards
^TM
Kindly be advised that communication was sent via sms on the 24/10/2022 to all affected customers.
The only reason we replayed "privately" is due to Hello Peter's integrated system process if the reply contains numeric value.
Should you wish to cancel your contract there will be a commitment amount due that will need to be paid, we have referred the matter to our Team to assist with your query.
Regards
^TM
Best regards,
KM
Khutso M's updateReviewer Update
31 Jan 2023, 13:05I want to change my contract to my husbands name as am no longer working
KM
Khutso M's update31 Jan 2023, 13:05
Reviewer Update
I want to change my contract to my husbands name as am no longer working
Cell C's replyOfficial
31 Jan 2023, 13:35Hi Khutso Mogale
Do you want the debit orders to run off his account, or you're looking to have the account as a whole transferred to your Husband?
^MP
Do you want the debit orders to run off his account, or you're looking to have the account as a whole transferred to your Husband?
^MP
Best regards,
Cell C's reply31 Jan 2023, 13:35
Official
Hi Khutso Mogale
Do you want the debit orders to run off his account, or you're looking to have the account as a whole transferred to your Husband?
^MP
Do you want the debit orders to run off his account, or you're looking to have the account as a whole transferred to your Husband?
^MP
Best regards,
KM
Khutso M's updateReviewer Update
31 Jan 2023, 13:42Account as a whole
KM
Khutso M's update31 Jan 2023, 13:42
Reviewer Update
Account as a whole
Cell C's replyOfficial
31 Jan 2023, 14:33You can submit an application for a change of ownership at your local Cell C store.
You are required to bring the ID documents of both parties including the bank statement and payslip of the person taking over the contract.
^MN
You are required to bring the ID documents of both parties including the bank statement and payslip of the person taking over the contract.
^MN
Best regards,
Cell C's reply31 Jan 2023, 14:33
Official
You can submit an application for a change of ownership at your local Cell C store.
You are required to bring the ID documents of both parties including the bank statement and payslip of the person taking over the contract.
^MN
You are required to bring the ID documents of both parties including the bank statement and payslip of the person taking over the contract.
^MN
Best regards,