CELLC IS A **** AND IT'S BAD SERVICE TO ITS CUSTOMERS

I am writing this review with a broken heart from the service I received @cell c tzaneen shop to be precise. Logged a claim at 03/11/2020 I took my phone there for screen repairs for the FIRST TIME, and I was told my phone will be booked in for 21days,and in that 21 days they refused to assist me with a loan phone, saying il have to wait for the phone, I stressed out my frustrations that I can't be without a phone for 21 days and I was told I have to ask someone to borrow me a phone as they can't assist me, it went as far as the manager told me that am making unnecessary demands, shouting at me over the phone, and his assistant manager seem unbothered with this whole situation, I've been paying for my contract and insurance and never claimed before but to get such service and treatment from cell c after being such a loyal customer is sickening. I was told to rather lose the phone instead so I can claim... This is total unacceptable and upsetting for a service provider to treat me like this, am definitely not happy with all of this Ps... Please cell c, treat my case as a matter of agency as I had to live with a broken screen phone.