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Siyabonga N
1 reviews | Active since Aug 2020
24 Nov 2021, 09:29
cellc is a ****
cell c is a ****. I bought home connect 100gb data 50gb day and 50 gb nite, I bought it on the 25.10.2021 morning which day data will expire after 60 days then night will expire after 30 days. ths morning when I wake up my data was gone. I call them I was told that my data is expired. i asked how because today its a 24.11.2021, consultant told me that the term and conditions was changed. I asked him why that was not communicated he did not able to give a straight answer. another thing according to icasa network companies a obligated to give clients 60 days before their data expires.
ref no:***
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Replies (5)SN
Siyabonga N's updateReviewer Update
24 Nov 2021, 10:12Even if that's a case, its not 30 days yet, i bought data on 25.10.2021
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Siyabonga N's update24 Nov 2021, 10:12
Reviewer Update
Even if that's a case, its not 30 days yet, i bought data on 25.10.2021
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Siyabonga N's updateReviewer Update
24 Nov 2021, 10:15No i didn't receive any communication
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Siyabonga N's update24 Nov 2021, 10:15
Reviewer Update
No i didn't receive any communication
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Siyabonga N's updateReviewer Update
24 Nov 2021, 10:21And your consultant couldn't pick up that communication on your system, i hv record of our conversation with your consultant.
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Siyabonga N's update24 Nov 2021, 10:21
Reviewer Update
And your consultant couldn't pick up that communication on your system, i hv record of our conversation with your consultant.
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Siyabonga N's updateReviewer Update
24 Nov 2021, 10:57Okay. So y i didn't receive communication about change of t nd c? What icasa says about data expering days?
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Siyabonga N's update24 Nov 2021, 10:57
Reviewer Update
Okay. So y i didn't receive communication about change of t nd c? What icasa says about data expering days?
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Siyabonga N's updateReviewer Update
27 Nov 2021, 07:11They don't even deserve one star, they deserve zero star, their agents are confused. On the 24.11.2021 18:50 pm their agent called me, acknowledged that they hv problem with HCF sim card(HOME CONNECT FLEXI) when you buy HCF data you get notification that your data will expire after 60 day's but its expire after 30 days instead of 60 days. She continues to say they are aware of the problem nd my complain will be fixed or resolved within 48hrs nd i will get my data back. Until today i didn't get my data back nd no feedback
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Siyabonga N's update27 Nov 2021, 07:11
Reviewer Update
They don't even deserve one star, they deserve zero star, their agents are confused. On the 24.11.2021 18:50 pm their agent called me, acknowledged that they hv problem with HCF sim card(HOME CONNECT FLEXI) when you buy HCF data you get notification that your data will expire after 60 day's but its expire after 30 days instead of 60 days. She continues to say they are aware of the problem nd my complain will be fixed or resolved within 48hrs nd i will get my data back. Until today i didn't get my data back nd no feedback