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Sesona S

1 reviews | Active since Apr 2019

19 Feb 2025, 22:51

Cellc is a ****mer!

I purchased a Cellc home connecta data 80gigs day and. 80gigs nigt on the Cellc app on the 17th.of February 2025. They loaded 40 gigs day and 40 gigs nights. I lodge a query, and I was told, it was a error on their app. They don't have that bundle. It is absolutely ridiculous that I purchase a certain product on their app and recieve something else. This is day light *******. I was told they will escalate the issue and get back to me. I have not heard anything from them. Cellc has ****** me of my money.

0
Replies (5)
Cell C
Cell C's reply20 Feb 2025, 07:50
Official
Dear Sesona Sotshon***e,
Thank you for reaching out to us regarding your Home Connecta data bundle purchase.

Please accept our sincerest apologies for the inconvenience and frustration this has caused. We understand your concern about receiving a different bundle than what was displayed on the Cell C app, and we regret any confusion or frustration caused by this error.
We will refer the matter to our team for further investigation. Kindly send us a screenshot of the Cell C App displaying the bundle you selected to ***, using the following subject line: HP: Sesona Sotshon***e. Once you have sent the email, please let us know so we can follow up accordingly.
We appreciate your patience and look forward to resolving this matter for you.
Regards,
Cell C | GN

Best regards,

SS
Sesona S's update23 Feb 2025, 15:18
Reviewer Update
I'm unable to view where am I supposed to send the screenshot to. 
Cell C
Cell C's reply23 Feb 2025, 15:30
Official
Dear Sesona Sotshon***e,

Please email us a screenshot of the Cell C App displaying the bundle you selected to ***, on the subject line: HP: Sesona Sotshon***e, please let us know once you've email us and we'll follow up accordingly.

Regards,
Cell C | PN

Best regards,

Cell C
Cell C's reply24 Feb 2025, 08:26
Official
Dear Sesona Sotshon***e,

Thank you for getting in touch. 

We’ve received your email, and our team will be in touch shortly to assist you.

Regards Cell C | MN

Best regards,

Cell C
Cell C's reply24 Feb 2025, 15:33
Official
Dear Sesona Sotshon***e,

Please receive feedback: Our support team contacted you on *** and confirmed that the 80GB due to you has been successfully credited to your account.

The case has now been resolved and closed. Should you have any further questions or require additional assistance, please feel free to reach out to us.

Kind regards,
Cell C | GM

Best regards,