ZJ
Zunaid J

1 reviews | Active since Aug 2022

31 Aug 2022, 16:32

CELLC IS A HORRIBLE SERVICE PROVIDER AND I WISH I NEVER USED CELL C

My phone got ****** last week Tuesday 23/08/22. I app**** for an ITC number I was told that I would need to wait for 24 to 48 working hours . I waited that long and up until this very minute I have still not recieved anything from speaking to two managers there is still nothing done about it . The managers at cell c promised to give me a call back yesterday and still have not received one call from your company. For a major service communication provider to have attitude with clients and still not resolving anything even after the frustrating calls I made and up until now I did not recieve my ITC number or a call . Both managers promised to have my problem resolved by yesterday and up until now nothing has been done and my phone has not even been blocked so whoever has my phone is walking around with an open phone . Horrible service horrible its actually a shame because I was a loyal client for 9 years and after the treatment I got is sad all of it is sad

0
Replies (4)
Cell C
Cell C's reply31 Aug 2022, 17:31
Official
Hi Zunaid Jacobs

Thank you for contacting Cell C. 

We apologize for the unpleasant experience that you had thus far. 

Have you completed a blacklisting form to have the device Blacklisted so that an ITC reference number can be generated? 

Regards
^MP 
ZJ
Zunaid J's update31 Aug 2022, 17:58
Reviewer Update
Yes I have filled one it at the cell c the glen store on the 24th of august and till now the phone has not been black listed . I mean that's really unfair that they never blocked the phone so now whoever has it is walking around with an unblocked phone which is really not fair because I spent alot of money on my iphone
ZJ
Zunaid J's update31 Aug 2022, 18:17
Reviewer Update
Thank you I will send it right now. I need this to be escalated for real because i was told that by two managers and till now nothing is escalated
ZJ
Zunaid J's update31 Aug 2022, 19:51
Reviewer Update
Thank you for escalating my application and attending to it with prompt response 👍