SN
Sindisiwe N
1 reviews | Active since Jun 2017
19 Jul 2023, 16:08
Cellc is a horrible network, now I fully understand!
I had two contracts with this business and a MiAssist app (which honestly I don't know why I even bothered with it but well...) Last year when I wanted to upgrade, I found out I could not because of my debt review status. Last December, as the contracts were coming to an end, I called to cancel and that is when the problem started. Firstly, after requesting to cancel both contracts, they chose to cancel the one which had a MiAssist app and moved the app to the one they did not cancel. When I found out about this, they span a story, and eventually, one consultant found out it was true and refunded me. Finally, both contracts have been canceled, however, I am still billed and for some interesting reasons, no one from Cellc can figure out why??????? I have called and emailed and now they just ignore me. However, come month end, I get a statement. The worse part is that now they have listed me on Credit Berau.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
19 Jul 2023, 16:28Good day Sindisiwe
Thank you for contacting us.
The matter will be investigated and rectified. Please accept our sincerest apologies. We will contact you within 24 hours.
^NT
Thank you for contacting us.
The matter will be investigated and rectified. Please accept our sincerest apologies. We will contact you within 24 hours.
^NT
Cell C's reply19 Jul 2023, 16:28
Official
Good day Sindisiwe
Thank you for contacting us.
The matter will be investigated and rectified. Please accept our sincerest apologies. We will contact you within 24 hours.
^NT
Thank you for contacting us.
The matter will be investigated and rectified. Please accept our sincerest apologies. We will contact you within 24 hours.
^NT
Cell C's replyOfficial
19 Jul 2023, 16:29Good day Sindisiwe
Thank you for contacting us.
The matter will be investigated and rectified. Please accept our sincerest apologies. We will contact you within 24 hours.
^NT
Thank you for contacting us.
The matter will be investigated and rectified. Please accept our sincerest apologies. We will contact you within 24 hours.
^NT
Cell C's reply19 Jul 2023, 16:29
Official
Good day Sindisiwe
Thank you for contacting us.
The matter will be investigated and rectified. Please accept our sincerest apologies. We will contact you within 24 hours.
^NT
Thank you for contacting us.
The matter will be investigated and rectified. Please accept our sincerest apologies. We will contact you within 24 hours.
^NT
SN
Sindisiwe N's updateReviewer Update
02 Aug 2023, 11:13Dear Cellc
I was really happy when you rep**** and thought you were going to rectify the matter, however, you still have not fully done so.
One of your consultants told me to request a paid-up letter and I did, however, as always no one seems to help.
On my ClearScore profile, you updated (12 July 2023) that I owe you R70. How come? MiAssist paid you that amount, which you had charged on a non-existing bill ( I have proof). Now, how come am I still owing you anything??????
Therefore, you still have not resolved my issue and I am still not happy about the way you are dealing with this matter!!!
I was really happy when you rep**** and thought you were going to rectify the matter, however, you still have not fully done so.
One of your consultants told me to request a paid-up letter and I did, however, as always no one seems to help.
On my ClearScore profile, you updated (12 July 2023) that I owe you R70. How come? MiAssist paid you that amount, which you had charged on a non-existing bill ( I have proof). Now, how come am I still owing you anything??????
Therefore, you still have not resolved my issue and I am still not happy about the way you are dealing with this matter!!!
SN
Sindisiwe N's update02 Aug 2023, 11:13
Reviewer Update
Dear Cellc
I was really happy when you rep**** and thought you were going to rectify the matter, however, you still have not fully done so.
One of your consultants told me to request a paid-up letter and I did, however, as always no one seems to help.
On my ClearScore profile, you updated (12 July 2023) that I owe you R70. How come? MiAssist paid you that amount, which you had charged on a non-existing bill ( I have proof). Now, how come am I still owing you anything??????
Therefore, you still have not resolved my issue and I am still not happy about the way you are dealing with this matter!!!
I was really happy when you rep**** and thought you were going to rectify the matter, however, you still have not fully done so.
One of your consultants told me to request a paid-up letter and I did, however, as always no one seems to help.
On my ClearScore profile, you updated (12 July 2023) that I owe you R70. How come? MiAssist paid you that amount, which you had charged on a non-existing bill ( I have proof). Now, how come am I still owing you anything??????
Therefore, you still have not resolved my issue and I am still not happy about the way you are dealing with this matter!!!
SN
Sindisiwe N's updateReviewer Update
08 Aug 2023, 09:54 Good Day Your account with Cell C is closed and the agents that call customers regarding Miassist cannot see anything because your account is not active anymore. And on my side, I cannot see anything as I do not work for Cell C. Unfortunately, I cannot assist you will need to speak to Cell C directly . Regards
Disclaimer - This e-mail is subject to UWC policies and e-mail disclaimer published on our website at: https://www.uwc.ac.za/disclaimer Andile Khotha
Customer Service Consultant
Eco Fusion 6
4 Office Park
300 Witch-Hazel Avenue, Centurion
South Africa
T: ***
W: www.cellfind.co.za
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
@cellfind.co.za> | 9:48 AM (2 minutes ago) | |
to me
I paid the R70 because you were charged the unpaid debit order amount because Miassist wasn’t paid on your Cell C account. Miassist is paid up now. Your query now is not Miassist related now it is a Cell C query and as I have said before I cannot assist with that as I do not work for Cell C. I don’t have any knowledge of what happens or needs to happen when someone closes their Cell C account. Miassist doesn’t send out statements to anyone, Cell C is the one that sends statements.
The above communication is from one consultant from MiAssist who was always helpful. As you can see, she has responded twice in one day. However, it seems that even she has lost this battle.
CELLC, CAN YOU PLEASE TELL ME WHERE TO GO FROM HERE?
Disclaimer - This e-mail is subject to UWC policies and e-mail disclaimer published on our website at: https://www.uwc.ac.za/disclaimer Andile Khotha
Customer Service Consultant
Eco Fusion 6
4 Office Park
300 Witch-Hazel Avenue, Centurion
South Africa
T: ***
W: www.cellfind.co.za
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
@cellfind.co.za> | 9:48 AM (2 minutes ago) | |
to me
I paid the R70 because you were charged the unpaid debit order amount because Miassist wasn’t paid on your Cell C account. Miassist is paid up now. Your query now is not Miassist related now it is a Cell C query and as I have said before I cannot assist with that as I do not work for Cell C. I don’t have any knowledge of what happens or needs to happen when someone closes their Cell C account. Miassist doesn’t send out statements to anyone, Cell C is the one that sends statements.
The above communication is from one consultant from MiAssist who was always helpful. As you can see, she has responded twice in one day. However, it seems that even she has lost this battle.
CELLC, CAN YOU PLEASE TELL ME WHERE TO GO FROM HERE?
SN
Sindisiwe N's update08 Aug 2023, 09:54
Reviewer Update
Good Day Your account with Cell C is closed and the agents that call customers regarding Miassist cannot see anything because your account is not active anymore. And on my side, I cannot see anything as I do not work for Cell C. Unfortunately, I cannot assist you will need to speak to Cell C directly . Regards
Disclaimer - This e-mail is subject to UWC policies and e-mail disclaimer published on our website at: https://www.uwc.ac.za/disclaimer Andile Khotha
Customer Service Consultant
Eco Fusion 6
4 Office Park
300 Witch-Hazel Avenue, Centurion
South Africa
T: ***
W: www.cellfind.co.za
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
@cellfind.co.za> | 9:48 AM (2 minutes ago) | |
to me
I paid the R70 because you were charged the unpaid debit order amount because Miassist wasn’t paid on your Cell C account. Miassist is paid up now. Your query now is not Miassist related now it is a Cell C query and as I have said before I cannot assist with that as I do not work for Cell C. I don’t have any knowledge of what happens or needs to happen when someone closes their Cell C account. Miassist doesn’t send out statements to anyone, Cell C is the one that sends statements.
The above communication is from one consultant from MiAssist who was always helpful. As you can see, she has responded twice in one day. However, it seems that even she has lost this battle.
CELLC, CAN YOU PLEASE TELL ME WHERE TO GO FROM HERE?
Disclaimer - This e-mail is subject to UWC policies and e-mail disclaimer published on our website at: https://www.uwc.ac.za/disclaimer Andile Khotha
Customer Service Consultant
Eco Fusion 6
4 Office Park
300 Witch-Hazel Avenue, Centurion
South Africa
T: ***
W: www.cellfind.co.za
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
@cellfind.co.za> | 9:48 AM (2 minutes ago) | |
to me
I paid the R70 because you were charged the unpaid debit order amount because Miassist wasn’t paid on your Cell C account. Miassist is paid up now. Your query now is not Miassist related now it is a Cell C query and as I have said before I cannot assist with that as I do not work for Cell C. I don’t have any knowledge of what happens or needs to happen when someone closes their Cell C account. Miassist doesn’t send out statements to anyone, Cell C is the one that sends statements.
The above communication is from one consultant from MiAssist who was always helpful. As you can see, she has responded twice in one day. However, it seems that even she has lost this battle.
CELLC, CAN YOU PLEASE TELL ME WHERE TO GO FROM HERE?