Cellc is a ********** network and have ****** me.

I have made an online purchase that required an upfront payment for a sim data deal. Cellc successfully deducted my account, sent me a confirmation of order on my email and thereafter sent me an email an hour later that I have been decline. Most frustrating part is that on the website there was no permission asking me to agree to a credit check being done on me, nowhere on the website stated this deal was a contract because it made it seem like a rain data deal with lock in and cancellation at any time. Up until date there is refund of my money refunded back to me. It’s been 2 weeks now and none of the agent at cellc retentions department can assist me, all of them seem like they get paid to know absolutely nothing at cellc, Even lodged an enquiry and every time I call agents tell me they still working on my case, for 2 weeks now they are still working on my enquiry which they intially said by 48hours they will get back to me. Cellc is ********** and have ****** me of my money. This is the worst Network provider I have ever come across. Even though I have proof of my payment, it seems like its not enough evidence to proof that cellc have ****** me . I am surely going to resort to legal actions if my money is not allocated back into my account by this week.