DM
Dimakatso M

1 reviews | Active since Feb 2021

06 Feb 2021, 11:22

Cellc is a ***** period!!!!

Good day. I am having a problem with cellc.. I am an existing client to Cellc with 3 account and have been faithfully paying them despite their poor customer service. I recently found out that there was an ********** account opened in my name and I did notify cellc that I knew nothing about this contract and I did not give a consent for it and I needed it to be closed with no charges inclined to me because I knew nothing about this account. Believe me that it has been 4 months the account closed and cellc is still trying to debit for this account in which was found to be ********** and also in which thier customers service consultant claim to be close, and I find this so amusing because I am still debited for this account and I have to reverse the money every month and also this is affecting my credit record I can't, buy anything now because of this I wanted to buy a house I could not do it, even in rentals I was declined due to celc I am thinking of taking a legal action as this is affecting my livelihood

0
Replies (2)
Cell C
Cell C's reply06 Feb 2021, 13:35
Official
Hi Dimakatso

We have escalated this matter for further assistance, be assured this will be sorted.

^PN




DM
Dimakatso M's update06 Feb 2021, 14:47
Reviewer Update
This has been the response I get whenever I call for the past 4 months