JB
Jonathan B

1 reviews | Active since May 2018

30 May 2018, 11:58

Cellc is a ******* organization

Cellc is ******* if you cancel your monthly subscription they tell you you need to do it in advance and i did that but now they want to take one more months subscription because i called on the 4th of april. How is it fair and not ******* for me to pay for a whole month if i cant use the benifits for the month. This is *******ion and they are *****ing everybody like that.

0
Replies (4)
Cell C
Cell C's reply30 May 2018, 13:09
Official

Good afternoon Jonathan

In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract canceled on its maturity date.

If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement is cancelled.

Regards

Cell C | PN

JB
Jonathan B's update30 May 2018, 13:12
Reviewer Update
The agreement was canceled a month prior to the expiration date as requested by cellc and yet i was told by your cancelations department i need to pay another month's subscription even though the number in question is already deactivated
JB
Jonathan B's update30 May 2018, 13:45
Reviewer Update
Can i please have a responce via a phone call ********** 315
Cell C
Cell C's reply30 May 2018, 14:35
Official

A consultant will contact you and assist.

Regards

Cell C | PN