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Andre R

1 reviews | Active since Mar 2014

10 Dec 2018, 17:47

CellC internet the absolute worst of the worst ever.

I have used TELKOM LTE effectively for years but lately moved to MWEB LTE and Axxess LTE because they offered a better deal and I did not have to drive to the Telkom store (what a stupid idea) to top up with 10 gigs (online is limited to 5 gig).

Now, both MWEB and Axxess use the CellC network for LTE and I should have been warned that CellC would become the worst experience in my life EVER when it comes to internet access. Within weeks my speed slowed to a crawl - below 2 mb/second most of the time! I logged calls and tickets with both providers to investigate the rumours that CellC heavily throttles the usage of their their network. I can hardly use my meagre 20 gigs/month.

Fortunately I settled only for a month to month contract and is about to give notice of cancelling. The fact that CellC is one of the worts providers ever is all over the internet. Investigate for yourself and stay away.

I am rather taken aback that providers such as MWEB and Axxess will risk their reputation on the stupendously bad record of CellC. But perhaps we are naive to have thought that there are any providers in SA with any moral commitment to true customer service. They will all wring every last penny from us unless they are forced by law to do otherwise. What a shameful business they run!

0
Replies (3)
Cell C
Cell C's reply11 Dec 2018, 07:19
Official
Good morning Andre

We apologize for the poor service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
 
Regards
Cell C | PN 

Cell C
Cell C's reply11 Dec 2018, 08:34
Official
Please be advised that Danielle has escalated your network complaint to our network team for further assistance.
 
Regards
Cell C | PN                                                                                                                                                                                                                                 
AR
Andre R's update11 Dec 2018, 17:33
Reviewer Update
I was indeed contacted by a CellC consultant who was professional and polite. I cannot fault her. The escalation apparently worked, for when I got home, my old speeds were almost back. Not quite, but close. The improvement comes without explanation of outages, technical issues or anything that a reasonable customer can understand and be patient with. No, the speed is just back to normal, showing that no such issues existed either on my side or on that of CellC. In my opinion they simple throttled the account out of greed. So, must I be elated and thankful, for after enduring their poor performance for weeks, and after having to turn to social media to get results? Why should any customer turn to the larger population for support when the SP promised that in gloriously glowing words in the first place? It is the bait, and then the hook and you are a catch. I am still stunned by having to go to such length. I will be watching and if it happens again without any reasonable explanation, I will give notice and be back here to support those who have to endure this poor SP. Judged by the increasing and ongoing number of complaints, It is high time that they are taken to task.