MK
MONIQUE K
1 reviews | Active since May 2020
06 Jun 2023, 13:24
CELLC INTERNAL DIDNT CANCEL MY CONTRACT INTERNALLY NOW THEY WANT PAYMENT FROM ME STILL
Please note there is only 1 star as Hello Peter doesn't accept 0 star for a review. Cell C is at it again (my third complaint on Hello Peter) my account for Hello Peter is just for Cell C. My contract was due on the 27th of April 2023, on the 6th of March I called in to notify them I will not be upgrading or renewing my contract the lady said I need to call in on the 27th of March 2023 to notify them via a call to give my 30 day notice. LUCKILY on the 6th of June 2023 I emailed them to inform them I want to cancel and I called them on the 27th of June 2023. I received a statement now that I am owing them almost R800.00 when I called in yesterday they told me they never received my cancellation I asked for my recording on the 27th of March 2023 with NO LUCK another consultant just called me to notify me again that I owe them money now they want to know what is the name of the consultant I spoke to on the 27th of March 2023 because said person never processed my cancellation. In the intrim every other person from Cell C is calling me for the money I "owe" them. No one is assisting me with my recording or is referring to my email in writing as well which I have full right to request. It is not my problem that someone at the call center didnt escalate my cancellation I can not be held liable for this money they were also very kind to STILL deduct money from my account end of May 2023. This is exactly why I am moving to MTN CellC gets a lot right but customer service is NOT one of them.
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Replies (5)MK
MONIQUE K's updateReviewer Update
12 Jun 2023, 20:19CellC has STILL not resolved my case! My case is still being investigated my bank statements have been provided however CellC has felt the need to hand my case over to their attorneys for the outstanding amount I owe them! I know that my case is still being investigated regarding the error from their side regarding not canceling my contract. I will contact the Ombudsman to take this further for me as this affects people's credit scores and they have no sense of customer service!
MK
MONIQUE K's update12 Jun 2023, 20:19
Reviewer Update
CellC has STILL not resolved my case! My case is still being investigated my bank statements have been provided however CellC has felt the need to hand my case over to their attorneys for the outstanding amount I owe them! I know that my case is still being investigated regarding the error from their side regarding not canceling my contract. I will contact the Ombudsman to take this further for me as this affects people's credit scores and they have no sense of customer service!
MK
MONIQUE K's updateReviewer Update
19 Jun 2023, 12:45Dear Cell C,
My problem has still not been resolved.
Please could my case be escalated to management.
Thank you
My problem has still not been resolved.
Please could my case be escalated to management.
Thank you
MK
MONIQUE K's update19 Jun 2023, 12:45
Reviewer Update
Dear Cell C,
My problem has still not been resolved.
Please could my case be escalated to management.
Thank you
My problem has still not been resolved.
Please could my case be escalated to management.
Thank you
MK
MONIQUE K's updateReviewer Update
19 Jun 2023, 13:07 Good day,
I trust all is well.
I insist my below email gets escalated to management, my case with Cell C has been going on for +- 3 weeks now.
Cell C did not cancel my contract as per my written notice and as per my voice recording on the 27th of March 2023.
My contract was meant to terminate on the 27th of April 2023. Since my contract was not canceled when I gave my 30 day notice money went off on my account in May 2023. I reversed the money on my banking app until I called in and Cell C simply apologized for not canceling my contract. Once my contract was updated on the system there was credit meant to be passed on my account which took a while as well as me supplying Cell C with banking statements. In the interim Cell C's accounting department keeps on calling me for my outstanding balance explaining over and over again that my account is under investigation. The day after I supp**** Cell C with my statements HP Attorney's contacted me to notify me that I had been handed over to them to collect an amount of R887.00 on the 13th of June 2023.
On 13 June 2023 I received an updated statement from Cell C reflecting an amount of R525.00 to which I made an immediate payment to Cell C. Cell C informed me that they received the proof of payment and I have also sent this to HP Attorney's.
HP Attorney's send me an sms this morning 19/06/2023 that no arrangements have been made to pay the outstanding R887.00 as they still have that amount from Cell C and not the paid-up R525.00 that was sent to me from Cell C.
I then escalated this matter to HP Attorney's this morning as I have proof where HP Attorney's confirmed to this day they have not received any confirmation from Cell C and they cant close this matter on their side.
The service centre from Cell C called me this morning informing me that this will take 21 days to reflect on my credit score and that she did escalate this to HP Attorney's
My question to her if she did escalate this to HP Attorney's how come I am receiving sms's stating that they will take steps to get the money. To this day Cell C didn't supply them with the updated R525.00 statement after they have done the credit on my account.
To which I have asked the call center consultant what happens if HP Attorney blacklists me before the 21 days "update" her simple reply was that I then need to log a new ticket with Cell C.
This is unacceptable Cell C was never meant to hand me over the HP Attorney's due to their lack in not canceling my contract in due time and while they were still escalating my statements now that this has been sorted Cell C still has no rush to sort out this with HP Attorney's.
Please note if I don't get a response from CellC within 48hrs from a MANAGER I will be escalating this to the OMBUD under the Consumer Goods and Service Industry Code of Conduct as well as NCC The National Consumer Commission
MK
MONIQUE K's update19 Jun 2023, 13:07
Reviewer Update
Good day,
I trust all is well.
I insist my below email gets escalated to management, my case with Cell C has been going on for +- 3 weeks now.
Cell C did not cancel my contract as per my written notice and as per my voice recording on the 27th of March 2023.
My contract was meant to terminate on the 27th of April 2023. Since my contract was not canceled when I gave my 30 day notice money went off on my account in May 2023. I reversed the money on my banking app until I called in and Cell C simply apologized for not canceling my contract. Once my contract was updated on the system there was credit meant to be passed on my account which took a while as well as me supplying Cell C with banking statements. In the interim Cell C's accounting department keeps on calling me for my outstanding balance explaining over and over again that my account is under investigation. The day after I supp**** Cell C with my statements HP Attorney's contacted me to notify me that I had been handed over to them to collect an amount of R887.00 on the 13th of June 2023.
On 13 June 2023 I received an updated statement from Cell C reflecting an amount of R525.00 to which I made an immediate payment to Cell C. Cell C informed me that they received the proof of payment and I have also sent this to HP Attorney's.
HP Attorney's send me an sms this morning 19/06/2023 that no arrangements have been made to pay the outstanding R887.00 as they still have that amount from Cell C and not the paid-up R525.00 that was sent to me from Cell C.
I then escalated this matter to HP Attorney's this morning as I have proof where HP Attorney's confirmed to this day they have not received any confirmation from Cell C and they cant close this matter on their side.
The service centre from Cell C called me this morning informing me that this will take 21 days to reflect on my credit score and that she did escalate this to HP Attorney's
My question to her if she did escalate this to HP Attorney's how come I am receiving sms's stating that they will take steps to get the money. To this day Cell C didn't supply them with the updated R525.00 statement after they have done the credit on my account.
To which I have asked the call center consultant what happens if HP Attorney blacklists me before the 21 days "update" her simple reply was that I then need to log a new ticket with Cell C.
This is unacceptable Cell C was never meant to hand me over the HP Attorney's due to their lack in not canceling my contract in due time and while they were still escalating my statements now that this has been sorted Cell C still has no rush to sort out this with HP Attorney's.
Please note if I don't get a response from CellC within 48hrs from a MANAGER I will be escalating this to the OMBUD under the Consumer Goods and Service Industry Code of Conduct as well as NCC The National Consumer Commission
MK
MONIQUE K's updateReviewer Update
23 Jun 2023, 15:39No new update
MK
MONIQUE K's update23 Jun 2023, 15:39
Reviewer Update
No new update
MK
MONIQUE K's updateReviewer Update
28 Jun 2023, 16:10The consultant never called me back on Sunday.
MK
MONIQUE K's update28 Jun 2023, 16:10
Reviewer Update
The consultant never called me back on Sunday.