NM
Nhlori M
1 reviews | Active since Apr 2024
11 Apr 2024, 10:13
Cellc insure it's a ****
I lost cellphone on the 9april 2024 called cellc to blacklist they told me to open a case then call their insurance on the 10/04/2024 I went to police station opened a case and informed their insure lodge a claim and never heard from them today I called to check on the process they told me they only received the claim forms I must check on Monday with them.monday will be paying a lost phone but really now I don't have a phone your service is poor
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
11 Apr 2024, 10:38Dear Nhlori Machabaphala
Thank you for reaching out to us
We apologize for the unpleasant experience received from us regarding your claim.
The matter has been escalated to our support team, and one of our friendly consultants will contact you within the next 24 business hours to assist further
Regards,
Cell C | SR
Thank you for reaching out to us
We apologize for the unpleasant experience received from us regarding your claim.
The matter has been escalated to our support team, and one of our friendly consultants will contact you within the next 24 business hours to assist further
Regards,
Cell C | SR
Best regards,
Cell C's reply11 Apr 2024, 10:38
Official
Dear Nhlori Machabaphala
Thank you for reaching out to us
We apologize for the unpleasant experience received from us regarding your claim.
The matter has been escalated to our support team, and one of our friendly consultants will contact you within the next 24 business hours to assist further
Regards,
Cell C | SR
Thank you for reaching out to us
We apologize for the unpleasant experience received from us regarding your claim.
The matter has been escalated to our support team, and one of our friendly consultants will contact you within the next 24 business hours to assist further
Regards,
Cell C | SR
Best regards,
NM
Nhlori M's updateReviewer Update
11 Apr 2024, 11:37Meaning weekend without cellphone and I will have to pay on 15 without a phone
NM
Nhlori M's update11 Apr 2024, 11:37
Reviewer Update
Meaning weekend without cellphone and I will have to pay on 15 without a phone
Cell C's replyOfficial
11 Apr 2024, 11:46Please wait for our call as they will check on your claim and advise you of the TAT.
Regards,
Cell C | SR
Regards,
Cell C | SR
Best regards,
Cell C's reply11 Apr 2024, 11:46
Official
Please wait for our call as they will check on your claim and advise you of the TAT.
Regards,
Cell C | SR
Regards,
Cell C | SR
Best regards,
NM
Nhlori M's updateReviewer Update
11 Apr 2024, 14:08Instead of cellc solving my issue I got several calls from cellc upgrade I don't even have a phone yoh your services very poor
NM
Nhlori M's update11 Apr 2024, 14:08
Reviewer Update
Instead of cellc solving my issue I got several calls from cellc upgrade I don't even have a phone yoh your services very poor
Cell C's replyOfficial
11 Apr 2024, 14:19The calls you received today are not from upgrade they are from our support team. Your alternative number was received via our Facebook channel. Our team will attempt to contact you again.
Regards,
Cell C | SR
Regards,
Cell C | SR
Best regards,
Cell C's reply11 Apr 2024, 14:19
Official
The calls you received today are not from upgrade they are from our support team. Your alternative number was received via our Facebook channel. Our team will attempt to contact you again.
Regards,
Cell C | SR
Regards,
Cell C | SR
Best regards,