Cellc insurance- Pathetic customer journey

Hi, So I have been back and forth with your insurance department and i have to say that your service IS DAMN RIDICULOUS. My claim is pending for over 2 months now and to only find out that i need to re send all my claim forms and get a picture of the box from your repairs department. Firstly When i got the phone back from repairs there was no box, secondly why do i need to refill my claims form and send it through. Do you not have a system in place to ensure that the customer is not bothered and for a seamless customer journey. It like a self-service system, please fire all your employees and let me do my own claims, might as well even pay myself out. Cellc is the worst possible service in South Africa. You need to work on your customer journey and service. I would also like immediate solid feedback on my claim