Cellc insurance is a ****

I am not happy with the way Cellc is treating me as their customer.My contract phone was ****** from me in January 2020 I went to Cellc about the matter I submitted everything and got a tracker no#however we went on lock down they couldn't assist me...fast forward we went to level 3 I claim with insurance there I was told my claim was suspended.I kept on sending emails asking for my claim to be unsuspend but no they were not doing anything.I lost my Job,I am the one who called them to ask for a financial plan since I'm no longer working that was in March 2021😥still they kept on debiting every month and I still don't have a phone yet I pay for it and insurance.The premium went up.I am always the one calling Cellc...In July 2021 I wanted to pay off the remaining amount but I still wanted to claim with insurance so I paid half but still insurance couldn't unsuspend my claim...I missed 3 premiums they handed me over to the collectors I then made a payment...I want to finish off my debt with Cellc but can they approve my claim its really not fair that I am paying for a phone that I don't have.I even have a case number from the police.after loosing my Job I suffered a lot but I still managed to pay...