CELLC INSURANCE - FINRITE

i lost my phone and it was insured. i paid the excess amount that was required and send the cellc insurance team proof of payment weeks ago and i'm still waiting for a replacement phone. i have tried to make followups by calling their callcenter number *** and i cant seem to get the help that i need. i also tried to email them on [Email Removed] but to no avail no one responds either.<br> <br> all i want is to get a replacement of the phone that i lost and cancel the damn contract i have with cellc - their services are useless and its the worst mobile network when coming to customer service.<br> <br> if i dont get the response that i need within 24hours - i'm wiling to take this further. contact details are: *** or ***.<br> <br> i'm really tired of the ****py customer service i get from their *********** consultants.<br> <br> cont