CELLC INSTORE SERVICE AGENTS ARE ****!

I am so sad by the way I've been treated at 2 different Cell C stores. First I went to the one in Zevenwacht Mall on Sunday 08 Dec 2024 to put in a claim for my ****** phone the lady assisting me her body language dropped when I told her I wanted to put in a claim, and then she started laughing with no jokes made. I told her not to look at my physical appearance and to treat me as a paying customer to CellC, then a guy told me it's because she doesn't know how to put in claims I'm not sure why that would be something to laugh about. They refused to help me and told me I needed an affidavit which they didn't tell me about the first time I was there. They said I needed a case number.

Today I went to the CellC in Kenilworth center the gentleman gave so much attitude that I did my upgrade online and they didn't move my insurance to the new phone, that's why I must go instore to upgrade and I was like "then don't have online services if they don't work" he said he is telling that because when they decline my claim I must know exactly why. Then he called the next person sitting next to him and now because I was frustrated. That one said don't put in the claim call a number, which he called and they told him to put my claim through I have insurance.

I am so sad. I think this happened because I'm a black woman and I don't look to a standard they can respect as a CellC client. It hurts I cannot have to 2 force 2 different stores to treat me as human.