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Naomi N

1 reviews | Active since Sept 2016

14 Dec 2023, 18:56

CELLC *****ING MONEY AGAIN

CELLC AT IT AGAIN, TRYING TO ***** MONEY AGAIN FROM ME, THEY EMAIL ME AND SMS ME THE FOLLOWING, YET NO ONE PHONED ME, AND WHEN I CALLED THE NUMBER NOW, IT SAYS I SHOULD LEAVE A MESSAGE.THEY ARE MESSING AROUND WITH ME, ESPECIALLY PHUMZILE FROM SOCIAL MEDIA, THE ACCOUNTS DEPARTMENT ARE CONSTANTLY LYING, THEY ARE MAKING MY LIFE A MISERY, Dear: Naomi Naidoo

Thank you for contacting us regarding your payment arrangements query.

Please be advised that we have tried to reach you on the number *** with no success. Kindly note that the collections SSDA have tried to contacted today as you have requested however you were unreachable therefore the payment arrangements was not processed.

The collections have advised that you need to call then directly for further assistance. Please contact SSDA on *** or *** to make payment arrangements and check your emails as SSDA have emailed you.

Before the payment arrangements can be processed the collections need to verify your details telephonically and they need to confirm also to capture accordingly to your agreement. Should it happen that you don't contact the collections the arrangements will not be processed and Cell C will still debit your account and the outstanding amount will keep on accumulating as the bill will still be generated. Please contacted the SSDA for further assistances.

Regards, Cell C Social Media Department

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Replies (4)
Cell C
Cell C's reply14 Dec 2023, 19:07
Official
Good day Naomi Naidoo,

Thank you for reaching out to us.

We have escalated the matter to our Support Team to assist further, please avail yourself for their call.

Regards
Cell C |TD

Best regards,

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Naomi N's update15 Dec 2023, 08:45
Reviewer Update
I Am so frustrated with cellc, they are making me go around in limbo, Nelisiwe from social media phones me at 8.30am, very rude person, Insist that I should phone SSDA, I advised her that i was the one who returned their call yesterday, and they very conveniently sent me an sms and email after 6pm. When I phoned them it went through voicemail.This is unacceptable, she insists I phone SSDA, WHen I phone SSDA this morning at 8.35am , this woman Rachel cuts the call on me and tells me that vonly outbound can assist me. WHY ARE THESE PEOPLE MESSING WITH ME,NO ONE IS PHONING AND YET THEY LIE AND KEEP TAKING MONEY OFF MY ACCOUNT . I AM ALSO WAITING FOR THE MANAGER WHO SUPPOSED TO ARRANGE THE 20% DISCOUNT, CONVENIENTLY HE IS HIDING
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Naomi N's update15 Dec 2023, 08:48
Reviewer Update
I WANT CELLC TO STOP MESSING AROUND WITH ME, THEY ARE ROGUES AND ******* AND ****S, THEY HAVE MADE ME LOSE MY COOL AND RESPOND IN THIS MANNER. PHUMZILE AND NELISIWE FROM SOCIAL MEDIA ARE ****S, THE MANAGER WHO PHONED ME FROM CELLC C, SOME THEO GUY OR ANOTHER NAME HE IS A ****, CELLC ARE ROGUES, THATS HOW THEY MAKE THEIR MONEY
USELESS
Cell C
Cell C's reply15 Dec 2023, 09:03
Official
Good day Naomi Naidoo,

Please be advised that our Team is working on the matter as per the telephonic conversation this morning.

We do apologize for the unpleasant experience.

Regards,
Cell C | TN

Best regards,