MD
Melanie D
1 reviews | Active since Aug 2012
20 Jan 2016, 15:40
CellC inflated December bill
My CellC bill for November and December was highly inflated - it listed a couple of numbers which I know for certain I had not dialed. The number that I apparently dialed the most on the Bill, I do not know, I don't have it on my telephone book and all they say is that the number must have been dialed from my phone and I will remain liable to pay the account. I am 100% sure that I would have remembered calling the same number 76 times in 1 month. I tried calling the number several times in the last week but it does not ring saying \not available at the moment". Sounds like the number does not exist. Also noted some other numbers on my bill which I know I did not dial over the December period."""
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Replies (1)Cell C's replyOfficial
20 Jan 2016, 16:04Hello S&D,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Cell C's reply20 Jan 2016, 16:04
Official
Hello S&D,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
