MD
Melanie D
1 reviews | Active since Aug 2012
01 Feb 2016, 17:52
CellC inflated December bill
I am still waiting to speak to a CellC escalations team member to call me back after my case has been escalated three times. Why does CellC close my case every time without discussing the merits of their investigations with me in person?
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Cell C's replyOfficial
02 Feb 2016, 07:44Hello S&D,
On the 20th of January 2016, you logged a complaint and one of our consultants contacted you and provided feedback regarding your complaint. We checked our records and on the notes for your complaint, you were not advised of any escalation. However, we will get a consultant to contact you and provide clarity.
Regards
Cell C | PN
On the 20th of January 2016, you logged a complaint and one of our consultants contacted you and provided feedback regarding your complaint. We checked our records and on the notes for your complaint, you were not advised of any escalation. However, we will get a consultant to contact you and provide clarity.
Regards
Cell C | PN
Cell C's reply02 Feb 2016, 07:44
Official
Hello S&D,
On the 20th of January 2016, you logged a complaint and one of our consultants contacted you and provided feedback regarding your complaint. We checked our records and on the notes for your complaint, you were not advised of any escalation. However, we will get a consultant to contact you and provide clarity.
Regards
Cell C | PN
On the 20th of January 2016, you logged a complaint and one of our consultants contacted you and provided feedback regarding your complaint. We checked our records and on the notes for your complaint, you were not advised of any escalation. However, we will get a consultant to contact you and provide clarity.
Regards
Cell C | PN