CellC incopetance and unfulfilled promises

After paying my account in 2019 and receiving the confirmation letter copied contents below) in August 2020 after a long complaints and reporting Date 2020/08/05 Mrs. Daisy Palesa Medupe Account Number: ***2 1. We refer to the above matter and confirm that the above account is paid up and closed. 2. We confirm that we have sent a request to the relevant credit bureaus to have your payment profile updated. 3. Please do not hesitate to contact us should you have any queries in respect of the above or require any further assistance. Cell C (Proprietary) Limited Late Recoveries Ralph Gubeon Even today - my experion credit profile still states that I owe CellC Account Supplier Date Type Opening balance Cell C 2007-08-27 Service Related Without Limit 0 Installment Current Balance Overdue months Status 1 030 1 030 0 Open / Current I queried here last year, that is when I got the letter quoted above. This is a real inconvenience as it puts my debt rating high, since it is even R1030 per month. My things and life is inconvenienced.