DL
Dimakatso L
1 reviews | Active since Nov 2018
11 Sept 2019, 08:51
Cellc ***********
I am having issues with Cellc, first it was the previous one with the sim swop, now cellc have locked my line, due to their incompetence, my debit order goes of on the 25th of each month, i signed a contract with them for the 25th of each month, now on the 09/09/2019 they decide to lock my line for their mistake, i was not even aware that they never debited, i hardly check the debit orders. all outgoing calls, sms etc... I now don't have any contact, they broke my contract now it means by law i can also break this contract and stop it, since we now not working according to the signed contract.
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Cell C's replyOfficial
11 Sept 2019, 09:15Good morning Dimakatso
We attempted to debit your account on the nominated debit order date which is the 25th of which the debit order bounced.
According to the Subscriber Agreement, it remains the customers responsibility to ensure that the account is paid.
Regards
DA
We attempted to debit your account on the nominated debit order date which is the 25th of which the debit order bounced.
According to the Subscriber Agreement, it remains the customers responsibility to ensure that the account is paid.
Regards
DA
Cell C's reply11 Sept 2019, 09:15
Official
Good morning Dimakatso
We attempted to debit your account on the nominated debit order date which is the 25th of which the debit order bounced.
According to the Subscriber Agreement, it remains the customers responsibility to ensure that the account is paid.
Regards
DA
We attempted to debit your account on the nominated debit order date which is the 25th of which the debit order bounced.
According to the Subscriber Agreement, it remains the customers responsibility to ensure that the account is paid.
Regards
DA
DL
Dimakatso L's updateReviewer Update
11 Sept 2019, 12:04As per my calendar the 25th was on a sunday, and there was no SMS stating the debit order bounced from my phone, which surprised me that the line gets locked on after 15 days of the debit order. Why was the line locked immediately after the payment "was missed" as per you. I am definitely porting my number once this contract ends, this is bad service after all this years with cell c.
DL
Dimakatso L's update11 Sept 2019, 12:04
Reviewer Update
As per my calendar the 25th was on a sunday, and there was no SMS stating the debit order bounced from my phone, which surprised me that the line gets locked on after 15 days of the debit order. Why was the line locked immediately after the payment "was missed" as per you. I am definitely porting my number once this contract ends, this is bad service after all this years with cell c.