NW
Nikki W
1 reviews | Active since Jan 2023
22 Jul 2023, 12:44
Cellc incompetence
If I didn't apply for an upgrade I would never have known of 3rd contract on my name..a device I returned in 2021..I returned tye device..courier came and collected it..I received confirmation call that it was received in April 2023..but suddenly they have no record of this now..and I am being handed over to HP ATTORNEYS..I actually woke them up when I app**** for upgrade..now I'm expected to have info of 2years ago. .that is their job..how was I supposed to know I must memorize all this that happened in 2021
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Replies (3)0
Replies (3)
Cell C's replyOfficial
22 Jul 2023, 14:02Dear Nikkie Wheeler,
Thank you for writing Cell C.
We have received your query regarding a Cell C account that was cancelled.
We apologize for the inconvenience this issue may have caused. We have opened a ticket to have this matter investigated and resolved.
We will be in contact with you within 24 - 48 working hours.
^NZ
Thank you for writing Cell C.
We have received your query regarding a Cell C account that was cancelled.
We apologize for the inconvenience this issue may have caused. We have opened a ticket to have this matter investigated and resolved.
We will be in contact with you within 24 - 48 working hours.
^NZ
Cell C's reply22 Jul 2023, 14:02
Official
Dear Nikkie Wheeler,
Thank you for writing Cell C.
We have received your query regarding a Cell C account that was cancelled.
We apologize for the inconvenience this issue may have caused. We have opened a ticket to have this matter investigated and resolved.
We will be in contact with you within 24 - 48 working hours.
^NZ
Thank you for writing Cell C.
We have received your query regarding a Cell C account that was cancelled.
We apologize for the inconvenience this issue may have caused. We have opened a ticket to have this matter investigated and resolved.
We will be in contact with you within 24 - 48 working hours.
^NZ
NW
Nikki W's updateReviewer Update
22 Jul 2023, 18:31That's all cellc does is apologize..next day u get an sms to contact attorney
NW
Nikki W's update22 Jul 2023, 18:31
Reviewer Update
That's all cellc does is apologize..next day u get an sms to contact attorney
Cell C's replyOfficial
23 Jul 2023, 10:10Dear Nikkie Wheeler,
Please be assured that the matter will be resolved by our Social Media Team.
Regards,
^TN
Please be assured that the matter will be resolved by our Social Media Team.
Regards,
^TN
Cell C's reply23 Jul 2023, 10:10
Official
Dear Nikkie Wheeler,
Please be assured that the matter will be resolved by our Social Media Team.
Regards,
^TN
Please be assured that the matter will be resolved by our Social Media Team.
Regards,
^TN