WP
Willem P
1 reviews | Active since Mar 2009
26 Jun 2019, 10:39
CellC *******ly debiting my account after cancellation of service
I gave CellC 30 notice as per my contract on the 2nd of April which means my account and services should have been terminated on 2 May. CellC then added new benefits on 1 May and debited my bank account end of May with R1050.00 My number was ported to a new service provider on 2 May. How can I be liable for this amount when I followed the process?
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Willem P's updateReviewer Update
26 Jun 2019, 12:31Hi Cell C,
Thank you for resolving this. However, I was a paying customer for more than 3 years adding +/- R30000.00 to your income statement. Why did I have to literally fight with your customer "care" consultants, where I was interrupted halfway through my sentences to explain my situation? I was rudely interrupted and told, "I am following a process, it is automated, Is there something else I can help you with"? I was not allowed to speak to a supervisor or manager, it took me 10 minutes to speak to anyone following the menu option process when dialing 084143 or 084145. I was transferred from pillar to post, retentions, billing and customer care. I wish the Springboks could pass a rugby ball as I was passed around the call center.
Why did it have to take 3 weeks and a post on Hellopeter to resolve this? Why?
Thank you for resolving this. However, I was a paying customer for more than 3 years adding +/- R30000.00 to your income statement. Why did I have to literally fight with your customer "care" consultants, where I was interrupted halfway through my sentences to explain my situation? I was rudely interrupted and told, "I am following a process, it is automated, Is there something else I can help you with"? I was not allowed to speak to a supervisor or manager, it took me 10 minutes to speak to anyone following the menu option process when dialing 084143 or 084145. I was transferred from pillar to post, retentions, billing and customer care. I wish the Springboks could pass a rugby ball as I was passed around the call center.
Why did it have to take 3 weeks and a post on Hellopeter to resolve this? Why?
WP
Willem P's update26 Jun 2019, 12:31
Reviewer Update
Hi Cell C,
Thank you for resolving this. However, I was a paying customer for more than 3 years adding +/- R30000.00 to your income statement. Why did I have to literally fight with your customer "care" consultants, where I was interrupted halfway through my sentences to explain my situation? I was rudely interrupted and told, "I am following a process, it is automated, Is there something else I can help you with"? I was not allowed to speak to a supervisor or manager, it took me 10 minutes to speak to anyone following the menu option process when dialing 084143 or 084145. I was transferred from pillar to post, retentions, billing and customer care. I wish the Springboks could pass a rugby ball as I was passed around the call center.
Why did it have to take 3 weeks and a post on Hellopeter to resolve this? Why?
Thank you for resolving this. However, I was a paying customer for more than 3 years adding +/- R30000.00 to your income statement. Why did I have to literally fight with your customer "care" consultants, where I was interrupted halfway through my sentences to explain my situation? I was rudely interrupted and told, "I am following a process, it is automated, Is there something else I can help you with"? I was not allowed to speak to a supervisor or manager, it took me 10 minutes to speak to anyone following the menu option process when dialing 084143 or 084145. I was transferred from pillar to post, retentions, billing and customer care. I wish the Springboks could pass a rugby ball as I was passed around the call center.
Why did it have to take 3 weeks and a post on Hellopeter to resolve this? Why?