CellC Ignoring emails
My account was incorrectly billed, I had subscribed to the 50GB connect package last November for R249pm, and upon receiving my invoice on the 6th of February 2024 noticed that I had been invoiced for R662. An additional charge of R359.99 was made on my account with a data usage of 71GB which is over the agreed-upon data cap of 50GB. My contract has a spending limit, which I confirmed last December 2023 at the CellC store in Davenport Durban. I emailed their customer support querying this discrepancy on the 6th of February 2024 with no response which means no one is willing to provide me with assistance. I will be cancelling this service and moving back to MTN, I never had such issues with MTN. CellC’s customer service is poor, to say the least, and the lack of feedback is very frustrating.
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Replies (3)
Cell C's replyOfficial
08 Feb 2024, 09:00Dear Sinawo M
Thank you for reaching out to us.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have referred your query to our support agent who will be in touch within 24 working hours to assist.
Regards,
Cell C | SR
Thank you for reaching out to us.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have referred your query to our support agent who will be in touch within 24 working hours to assist.
Regards,
Cell C | SR
Best regards,
Cell C's reply08 Feb 2024, 09:00
Official
Dear Sinawo M
Thank you for reaching out to us.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have referred your query to our support agent who will be in touch within 24 working hours to assist.
Regards,
Cell C | SR
Thank you for reaching out to us.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have referred your query to our support agent who will be in touch within 24 working hours to assist.
Regards,
Cell C | SR
Best regards,
's updateReviewer Update
16 Mar 2024, 08:49It appears that my spending limit was adjusted on two occasions without my consent by CellC. Despite this oversight on their part, they still proceeded to invoice me for the unauthorized adjustments. As a result, I have decided to cancel my service with them this afternoon.
's update16 Mar 2024, 08:49
Reviewer Update
It appears that my spending limit was adjusted on two occasions without my consent by CellC. Despite this oversight on their part, they still proceeded to invoice me for the unauthorized adjustments. As a result, I have decided to cancel my service with them this afternoon.
Cell C's replyOfficial
16 Mar 2024, 09:13Dear Sinawo M,
We apologize for the inconvenience and frustration you've experienced thus far. We would like to make things right; our team will be in contact with you to assist.
Regards
Cell C | MM
We apologize for the inconvenience and frustration you've experienced thus far. We would like to make things right; our team will be in contact with you to assist.
Regards
Cell C | MM
Best regards,
Cell C's reply16 Mar 2024, 09:13
Official
Dear Sinawo M,
We apologize for the inconvenience and frustration you've experienced thus far. We would like to make things right; our team will be in contact with you to assist.
Regards
Cell C | MM
We apologize for the inconvenience and frustration you've experienced thus far. We would like to make things right; our team will be in contact with you to assist.
Regards
Cell C | MM
Best regards,