KM
Kat M
1 reviews | Active since May 2021
24 Nov 2021, 10:55
Cellc Home Flexi internet data offline
Cellc Home Flexi has been really slow since 23 November 2021, I see today 24 November 2021 it does not connect at all.
I've tried 2 different routers as well as a cell phone, they all say "connected without internet"
I called 084135, they all provide me with the same "fix" that doesn't resolve my issue. They try resending settings and resetting my device and rebooting, and clearly the issue is not the device as I've testing with multiple devices. No one is checking whether the issue could be deeper like cell phone towers or so on.
Some of us work from home and depend on the internet, please give this high priority and assist as I am unable to work offline.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
24 Nov 2021, 12:18Hi Kat
Thank you for contacting Cell C.
Our records show that the reference number *** was raised today.
Please provide us with your Residential address.
Regards
^MP
Thank you for contacting Cell C.
Our records show that the reference number *** was raised today.
Please provide us with your Residential address.
Regards
^MP
Cell C's reply24 Nov 2021, 12:18
Official
Hi Kat
Thank you for contacting Cell C.
Our records show that the reference number *** was raised today.
Please provide us with your Residential address.
Regards
^MP
Thank you for contacting Cell C.
Our records show that the reference number *** was raised today.
Please provide us with your Residential address.
Regards
^MP
KM
Kat M's updateReviewer Update
24 Nov 2021, 13:4120463 Zone 14 Sebokeng postal code 1983
20463 Unit 14 Sebokeng postal code 1983
20463 Unit 14 Sebokeng postal code 1983
KM
Kat M's update24 Nov 2021, 13:41
Reviewer Update
20463 Zone 14 Sebokeng postal code 1983
20463 Unit 14 Sebokeng postal code 1983
20463 Unit 14 Sebokeng postal code 1983
Cell C's replyOfficial
24 Nov 2021, 14:26Thanks, your area is covered, what is the make & model of the device you are using?
^PN
^PN
Cell C's reply24 Nov 2021, 14:26
Official
Thanks, your area is covered, what is the make & model of the device you are using?
^PN
^PN
KM
Kat M's updateReviewer Update
24 Nov 2021, 15:20Please see a list of all the devices that the people from Cellc Customer care line 084135 tried to assist me with below:
Huawei Model B315s-936 house router
Huawei Mobile Wifi ModelE5573s-606
Samsung Galaxy Prime+
Hence I say the issue is not with the device because I we tested with multiple devices
Huawei Model B315s-936 house router
Huawei Mobile Wifi ModelE5573s-606
Samsung Galaxy Prime+
Hence I say the issue is not with the device because I we tested with multiple devices
KM
Kat M's update24 Nov 2021, 15:20
Reviewer Update
Please see a list of all the devices that the people from Cellc Customer care line 084135 tried to assist me with below:
Huawei Model B315s-936 house router
Huawei Mobile Wifi ModelE5573s-606
Samsung Galaxy Prime+
Hence I say the issue is not with the device because I we tested with multiple devices
Huawei Model B315s-936 house router
Huawei Mobile Wifi ModelE5573s-606
Samsung Galaxy Prime+
Hence I say the issue is not with the device because I we tested with multiple devices