CELLC Hidden costs

I called Cellc to inform them of my late cash payment that would be made in the month of August 2018 for July 2018, as there will not be sufficient funds in my account.

Cellc preceded to debit me, rendering me liable for R146 honoring fee, again i had called Cellc to find out why the had debited me after me calling in. Cannot even recall the excuses they provided as they are never the same. Later on Cellc attempted to debit me again after i had arranged to make payment on the 04/08/2018, which i had kept to. I now have another R146 honoring fee with Standard bank. Today i am sent a statement for the month of August which reflects an old outstanding amount along with a failed debit R70 penalty.

On the 08.08.2018 my network on both my sim cards went off, reflecting either emergency calls or no signal. I called Cellc and as always they gave me no valuable input!

I have been a loyal customer with Cellc for as long as i can remember and i do not feel this is fair on me as a customer. Cellc is never able to help, always causing their customers more money than service! I must cough up R292 for honoring fees, as well as an added R70.00 for failed debit with CC????!!!! Excluding my contract payment of R366.44? R728.44 at the end of August 2018 because my service provider thinks i work to pay more than what we agreed upon! To date i still get calls, messages stating to pay my arrears? WHAT ARREARS? Value customer and Cellc? DISGUSTING!

I was considering upgrading my contract once again this year but after the hell CC has put me through, i will cut my losses and move to a different service provider! I will not be liable for the honoring fees and the debit penalty by CC.

In actual fact CC should be compensating me for the problems they've now created for me!

I await a valuable response and positive feedback!

Thank you

Disappointed customer