CellC Hell

<p>Hi there! I really hope you can assist me with my complain. I am at wits end.</p> <p> </p> <p>In September 2016 I was contacted By CellC regarding a cellphone package which sounded like a real good option for me since I have and contract with them from the early 90’s. I thought it would be a good idea to have a private phone as the current phone was mainly for official use.</p> <p> </p> <p>The cellphone and datacard was delivered to me on 16 September 2016 late in the afternoon by RAM. I opened it and attempted to charge it and found that the connection was faulty. I immediately e-mailed them to come and pick the reject phone. This was ons the 17th of September 2016 and where my nightmare started.</p> <p> </p> <p>Up until today I have sent numerous e-mails to them to collect the package. In the meantime they are phoning me on cellphone numbers that I do not recognize - on their correspondence with me.</p> <p>Week after week every person that works at Customer Care would call me to ask what is going on with this matter and eventually it got an Incidence No AND a reference no. Now I ask you how do they not see this on their system when then continue to deduct the monthly instalments on this package which incidentally was linked to my existing contract!!!</p> <p> </p> <p>After numerous calls they promised to “unlink” the accounts. To NO avail!! My current line still gets suspended although I paid for November twice. I had the staff at the Blue Route Mall fax my deposit slip from Nedbank for payment of November AND December and yesterday they phoned me to ask when am I going to pay for December. You can check my credit records with CellC. I ALL thee years I have never been in arrears and this is such a humiliation to me I can’t describe it.</p> <p> </p> <p>On 17 December 2016 (Saturday) Customer Care phoned to say they are picking the package up on Monday 2016. I stayed at home the whole taking in consideration that I had my grandchildren here for the holidays. I am still waiting.</p> <p> </p> <p>What can I do please???????????????? My contact No is 084 ********** </p> <p> </p> <p>Thank you in advance </p> <p> </p> <p>Franci Muller</p>