CellC has the worst support

This is my second review

CellC is probably has the most useless support team I have ever had the pleasure of speaking to. For over a year, I've had to pay my account manually after my account was handed over wrongfully. After I started paying manually, they handed me over, I had to deal with Cellc and the Debt collectors, because no one had any idea what was going on with my account. CellC called me back after 6 months or maybe more, after I sent a phone recording of one of the CellC representatives informing that the laid of numerous workers and paperwork was not done correctly.

CellC informed me, my account was taken back from the debt collectors, after I was told months earlier, doing this is was impossible. I asked them to fix everything, my account now had a bed reputation, I could take another contract phone if I wanted to, but never had to and my credit score was now falling with each month passing.

I requested a call back 2 days ago, with no success, I called them today, with no success, I requested a call back again today, they phoned me, kept putting me through to the wrong department and then just dropped my call. I requested to check if I still qualify for a new contract, I was declined and when I asked why, I was informed that it might be because I missed payments or I was not paying my account.

My credit score is dropping each month and if I check the reason, it says that I'm missing Cellc payments, but I pay my account each month, I've sent Cellc proof of payments after I informed them about this months ago.

I reached out to a third party, 4 months ago, for legal advice, I sent them all the information and if I wanted, I only needed to send them all my proof and they'll take this matter further, after today...I think I might just call them back