NN
Nikita N

1 reviews | Active since Aug 2014

14 Jul 2017, 10:42

CELLC HAS HORRIBLE CUSTOMER SERVICE

<p>I bought R70 and R100 prepaid vouchers at Pick 'n Pay and everytime I tried loading the airtime on my phone it says the voucher does not exist. Never have I used the vouchers before. The card serial number: ********** 26294.</p> <p> </p> <p>I than contacted 084140 and the lady who assisted me at around 7:25pm last night was irritated and said I should load the airtime with this code *130*888*Pin#. Of which it said invalid Pin. I am furious at the fact that I have wasted R170 on airtime that I cannot use.</p> <p> </p> <p>My time to leave CellC has arrived. Thank you once again for your pathetic service CellC.</p>

0
Replies (3)
Cell C
Cell C's reply14 Jul 2017, 10:53
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply14 Jul 2017, 12:55
Official

Hi Nikita

Kindly respond to Lungile's email for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply14 Jul 2017, 16:56
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN