1 reviews | Active since Sept 2012
CellC gives only 12month warranty on 24month contracts be carefull
I am not happy with this. I have a LTE-A at home contract expiring only in March, and now last night the router just decided its not getting any signal, I tried resetting it, I tried a different simcard, it clearly has blown. According to some research this is a long known router for this problem. I have made contact with cellc today, only to find out, oh, your router only has a 12month warranty? I'm sorry? This is a 24 month contract nowhere on the box or on any documents signed by me was I informed of just a 12month warranty. Its not my fault you give your customers junk , then merely 3months out of the so called Warranty we have to fork out money for a new router? I'm not happy about this. I still have R3000s worth of debit orders to pay on the way forward now I have to go buy a new router? I am currently using my mobile WIFI router to get connected to the internet and the simcard works in it, so its clearly the router. What I am asking is, kindly cancel this contract with no fees on early cancellation so that I can proceed taking up a new contract with MTN as their routers carry a 24month warranty. This will be my last business with CellC ever. All devices I have ever had was covered by the full duration of a 24month contract. This router looks like new and still has plastic on it but I must accept it now like this. I'm not happy
