1 reviews | Active since Jul 2016
CellC Getmore debiting funds without authorisation
<p>I was called by Cellc Getmore to add the benifits reward programme to my contract. I did not initially realise the deduction and called in for this to be removed from my contract the following day. I received a call a few months later explaining the reward programme to me, I made it clear that I did not want this added to my contract, but I was assured that I would not be charged for this in addition to my current contract, and that this benefit is already included in my current installement. I have now been advisd that I have to pay R59.00 & R35.09 towards this service in addition to my current contract and this has been added to my monthly installment. I called in on the 22nd June to advise that I gave no authorisation for this, and want it cancelled immediately. I have not received a call back from yourselves since then and now request that this be removed from my contract and any installements towards this service be refunded to me. Regards</p>
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
