JG
Johann G
1 reviews | Active since Mar 2013
17 Feb 2026, 11:04
CellC - Getmore 247
CellC - Getmore 247
While this service might be useful to some it seems IMPOSSIBLE to cancel it, I managed to get through to them previously to request cancellation but months later Im still being billed.
I've tried contacting them again but they NEVER answer the phone, and the call drops after roughly 23 mins of waiting for them to answer.
Pathetic way to conduct business and I will never recommend this service to anybody, in fact I will actively discourage anybody from signing up for this nonsense
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
17 Feb 2026, 11:15Dear Johann,
Thank you for reaching out to us.
We sincerely apologize for the frustration and inconvenience you’ve endured with the GetMore service. We completely understand how upsetting it must be to continue being billed despite having requested cancellation previously, and the added difficulty of long call wait times only compounds that frustration.
Please know that your concerns are being taken seriously. We have escalated your feedback to the relevant department to investigate why your cancellation request was not processed and to ensure that the matter is resolved promptly.
We deeply appreciate your patience and understanding as we work to address this issue.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologize for the frustration and inconvenience you’ve endured with the GetMore service. We completely understand how upsetting it must be to continue being billed despite having requested cancellation previously, and the added difficulty of long call wait times only compounds that frustration.
Please know that your concerns are being taken seriously. We have escalated your feedback to the relevant department to investigate why your cancellation request was not processed and to ensure that the matter is resolved promptly.
We deeply appreciate your patience and understanding as we work to address this issue.
Regards,
Cell C | MMa
Best regards,
Cell C's reply17 Feb 2026, 11:15
Official
Dear Johann,
Thank you for reaching out to us.
We sincerely apologize for the frustration and inconvenience you’ve endured with the GetMore service. We completely understand how upsetting it must be to continue being billed despite having requested cancellation previously, and the added difficulty of long call wait times only compounds that frustration.
Please know that your concerns are being taken seriously. We have escalated your feedback to the relevant department to investigate why your cancellation request was not processed and to ensure that the matter is resolved promptly.
We deeply appreciate your patience and understanding as we work to address this issue.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologize for the frustration and inconvenience you’ve endured with the GetMore service. We completely understand how upsetting it must be to continue being billed despite having requested cancellation previously, and the added difficulty of long call wait times only compounds that frustration.
Please know that your concerns are being taken seriously. We have escalated your feedback to the relevant department to investigate why your cancellation request was not processed and to ensure that the matter is resolved promptly.
We deeply appreciate your patience and understanding as we work to address this issue.
Regards,
Cell C | MMa
Best regards,
JG
Johann G's updateReviewer Update
17 Feb 2026, 11:33Thank You, Murphies Law, just after posting the review I finally got through and have a new reference number for cancellation, hopefully this time there are no issues.
JG
Johann G's update17 Feb 2026, 11:33
Reviewer Update
Thank You, Murphies Law, just after posting the review I finally got through and have a new reference number for cancellation, hopefully this time there are no issues.
Cell C's replyOfficial
17 Feb 2026, 12:00Dear Johann,
Thank you for getting in touch with us and acknowledging receipt of the reference number.
Please note that we have received your case number, and your request has been escalated for further evaluation and investigation. Our team will ensure that the matter is addressed appropriately.
We appreciate your patience and understanding while we work on this.
Regards,
Cell C | MMa
Thank you for getting in touch with us and acknowledging receipt of the reference number.
Please note that we have received your case number, and your request has been escalated for further evaluation and investigation. Our team will ensure that the matter is addressed appropriately.
We appreciate your patience and understanding while we work on this.
Regards,
Cell C | MMa
Best regards,
Cell C's reply17 Feb 2026, 12:00
Official
Dear Johann,
Thank you for getting in touch with us and acknowledging receipt of the reference number.
Please note that we have received your case number, and your request has been escalated for further evaluation and investigation. Our team will ensure that the matter is addressed appropriately.
We appreciate your patience and understanding while we work on this.
Regards,
Cell C | MMa
Thank you for getting in touch with us and acknowledging receipt of the reference number.
Please note that we have received your case number, and your request has been escalated for further evaluation and investigation. Our team will ensure that the matter is addressed appropriately.
We appreciate your patience and understanding while we work on this.
Regards,
Cell C | MMa
Best regards,
Cell C's replyOfficial
17 Feb 2026, 18:01Dear Johann Grobler,
Here's an update on your ticket SN***:
A cancellation request has been submitted to GetMore. Once there cancellation has been processed, we will send you the final update with the cancellation reference number.
We will be in touch to update you.
Cell C | NZ
Here's an update on your ticket SN***:
A cancellation request has been submitted to GetMore. Once there cancellation has been processed, we will send you the final update with the cancellation reference number.
We will be in touch to update you.
Cell C | NZ
Best regards,
Cell C's reply17 Feb 2026, 18:01
Official
Dear Johann Grobler,
Here's an update on your ticket SN***:
A cancellation request has been submitted to GetMore. Once there cancellation has been processed, we will send you the final update with the cancellation reference number.
We will be in touch to update you.
Cell C | NZ
Here's an update on your ticket SN***:
A cancellation request has been submitted to GetMore. Once there cancellation has been processed, we will send you the final update with the cancellation reference number.
We will be in touch to update you.
Cell C | NZ
Best regards,
JG
Johann G's updateReviewer Update
17 Feb 2026, 18:08Thanks for the update, I appreciate the effort you guys are going through to resolve this.
JG
Johann G's update17 Feb 2026, 18:08
Reviewer Update
Thanks for the update, I appreciate the effort you guys are going through to resolve this.
Cell C's replyOfficial
17 Feb 2026, 18:30Thank you so much for your kind words. We truly appreciate your patience and understanding, and we are committed to resolving this matter for you as quickly as possible.
Regards,
Cell C | TSN
Regards,
Cell C | TSN
Best regards,
Cell C's reply17 Feb 2026, 18:30
Official
Thank you so much for your kind words. We truly appreciate your patience and understanding, and we are committed to resolving this matter for you as quickly as possible.
Regards,
Cell C | TSN
Regards,
Cell C | TSN
Best regards,
Cell C's replyOfficial
18 Feb 2026, 09:59Dear Johann,
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Best regards,
Cell C's reply18 Feb 2026, 09:59
Official
Dear Johann,
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Best regards,
JG
Johann G's updateReviewer Update
18 Feb 2026, 12:00Hi,
That is the correct number, my mornings are filled with meetings and I can usually only take calls after 11:00.
That is the correct number, my mornings are filled with meetings and I can usually only take calls after 11:00.
JG
Johann G's update18 Feb 2026, 12:00
Reviewer Update
Hi,
That is the correct number, my mornings are filled with meetings and I can usually only take calls after 11:00.
That is the correct number, my mornings are filled with meetings and I can usually only take calls after 11:00.
Cell C's replyOfficial
18 Feb 2026, 12:16Dear Johann,
Thank you for your response. Noted that *** is correct and that you’re available for calls after 11:00.
Our team will schedule a call accordingly to assist you. Please keep your phone nearby.
Regards,
Cell C | CM
Thank you for your response. Noted that *** is correct and that you’re available for calls after 11:00.
Our team will schedule a call accordingly to assist you. Please keep your phone nearby.
Regards,
Cell C | CM
Best regards,
Cell C's reply18 Feb 2026, 12:16
Official
Dear Johann,
Thank you for your response. Noted that *** is correct and that you’re available for calls after 11:00.
Our team will schedule a call accordingly to assist you. Please keep your phone nearby.
Regards,
Cell C | CM
Thank you for your response. Noted that *** is correct and that you’re available for calls after 11:00.
Our team will schedule a call accordingly to assist you. Please keep your phone nearby.
Regards,
Cell C | CM
Best regards,
Cell C's replyOfficial
19 Feb 2026, 08:57Dear Johann Grobler,
Our team attempted to contact you on *** , but the call rang and went to voicemail.
Please note that your Get More request has been cancelled and the ticket has been closed. Thank you for giving us the opportunity to assist. If you still need help, we’re here for you.
Case Status: Closed
Kind regards,
Cell C | TM
Our team attempted to contact you on *** , but the call rang and went to voicemail.
Please note that your Get More request has been cancelled and the ticket has been closed. Thank you for giving us the opportunity to assist. If you still need help, we’re here for you.
Case Status: Closed
Kind regards,
Cell C | TM
Best regards,
Cell C's reply19 Feb 2026, 08:57
Official
Dear Johann Grobler,
Our team attempted to contact you on *** , but the call rang and went to voicemail.
Please note that your Get More request has been cancelled and the ticket has been closed. Thank you for giving us the opportunity to assist. If you still need help, we’re here for you.
Case Status: Closed
Kind regards,
Cell C | TM
Our team attempted to contact you on *** , but the call rang and went to voicemail.
Please note that your Get More request has been cancelled and the ticket has been closed. Thank you for giving us the opportunity to assist. If you still need help, we’re here for you.
Case Status: Closed
Kind regards,
Cell C | TM
Best regards,
JG
Johann G's updateReviewer Update
19 Feb 2026, 09:46Thank you, I did speak to an cunstomer care consultant this morning who confirmed that the service has been cancelled, I also received the confirmation SMS.
Thanks for the speedy resolution once it was brought to your attention.
Thanks for the speedy resolution once it was brought to your attention.
JG
Johann G's update19 Feb 2026, 09:46
Reviewer Update
Thank you, I did speak to an cunstomer care consultant this morning who confirmed that the service has been cancelled, I also received the confirmation SMS.
Thanks for the speedy resolution once it was brought to your attention.
Thanks for the speedy resolution once it was brought to your attention.
Cell C's replyOfficial
19 Feb 2026, 09:56Dear Johann Grobler,
Thank you for your confirmation.
We’re pleased to hear that you were assisted and that you’ve received the cancellation confirmation SMS.
We truly appreciate your kind words regarding the speedy resolution.
As part of our internal recognition initiative, our consultants are acknowledged for delivering excellent service. If you’re satisfied with the support you received, we’d greatly appreciate it if you could mention or rate the consultant in your review — your feedback goes a long way in recognising their efforts.
Thank you for choosing Cell C.
Regards,
Cell C | CM
Thank you for your confirmation.
We’re pleased to hear that you were assisted and that you’ve received the cancellation confirmation SMS.
We truly appreciate your kind words regarding the speedy resolution.
As part of our internal recognition initiative, our consultants are acknowledged for delivering excellent service. If you’re satisfied with the support you received, we’d greatly appreciate it if you could mention or rate the consultant in your review — your feedback goes a long way in recognising their efforts.
Thank you for choosing Cell C.
Regards,
Cell C | CM
Best regards,
Cell C's reply19 Feb 2026, 09:56
Official
Dear Johann Grobler,
Thank you for your confirmation.
We’re pleased to hear that you were assisted and that you’ve received the cancellation confirmation SMS.
We truly appreciate your kind words regarding the speedy resolution.
As part of our internal recognition initiative, our consultants are acknowledged for delivering excellent service. If you’re satisfied with the support you received, we’d greatly appreciate it if you could mention or rate the consultant in your review — your feedback goes a long way in recognising their efforts.
Thank you for choosing Cell C.
Regards,
Cell C | CM
Thank you for your confirmation.
We’re pleased to hear that you were assisted and that you’ve received the cancellation confirmation SMS.
We truly appreciate your kind words regarding the speedy resolution.
As part of our internal recognition initiative, our consultants are acknowledged for delivering excellent service. If you’re satisfied with the support you received, we’d greatly appreciate it if you could mention or rate the consultant in your review — your feedback goes a long way in recognising their efforts.
Thank you for choosing Cell C.
Regards,
Cell C | CM
Best regards,
Cell C's replyOfficial
19 Feb 2026, 10:00Thank you for your feedback. We’re glad to hear that the cancellation has been confirmed and that the matter has been resolved.
For your convenience, please refer to the SMS and email sent to you confirming that the service has been cancelled. If you need any further assistance, we’re here to help.
Kind regards,
Cell C | TM
For your convenience, please refer to the SMS and email sent to you confirming that the service has been cancelled. If you need any further assistance, we’re here to help.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply19 Feb 2026, 10:00
Official
Thank you for your feedback. We’re glad to hear that the cancellation has been confirmed and that the matter has been resolved.
For your convenience, please refer to the SMS and email sent to you confirming that the service has been cancelled. If you need any further assistance, we’re here to help.
Kind regards,
Cell C | TM
For your convenience, please refer to the SMS and email sent to you confirming that the service has been cancelled. If you need any further assistance, we’re here to help.
Kind regards,
Cell C | TM
Best regards,