MT
Muthakhi T
1 reviews | Active since Nov 2025
03 Nov 2025, 11:14
CELLC GET MORE BENEFITS ****
I joined cellc recently. On 28 October they called telling me to join get more benefits it's R69 per month, on 29 October I sent an email wanting to cancel, now they doing run around not wanting to cancel, am writing this on 3 of november my account is sitting on R189 already in few days, when I call cellc they said they don't have information on get more benefits they can't assist but this money is added on my contract, unfortunately I will have to stop paying my cellc contract coz they support this ****ming people subscription.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
03 Nov 2025, 11:25Dear Muthakhi T,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand that you attempted to cancel your “Get More Benefits” subscription shortly after joining and that your account has already been charged. Please be assured that we have asked our support team to urgently investigate this matter and review the charges app**** to your account.
Your concerns are important to us, and we are committed to ensuring that this issue is addressed promptly and fairly.
Regards,
Cell C | PMa
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand that you attempted to cancel your “Get More Benefits” subscription shortly after joining and that your account has already been charged. Please be assured that we have asked our support team to urgently investigate this matter and review the charges app**** to your account.
Your concerns are important to us, and we are committed to ensuring that this issue is addressed promptly and fairly.
Regards,
Cell C | PMa
Best regards,
Cell C's reply03 Nov 2025, 11:25
Official
Dear Muthakhi T,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand that you attempted to cancel your “Get More Benefits” subscription shortly after joining and that your account has already been charged. Please be assured that we have asked our support team to urgently investigate this matter and review the charges app**** to your account.
Your concerns are important to us, and we are committed to ensuring that this issue is addressed promptly and fairly.
Regards,
Cell C | PMa
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand that you attempted to cancel your “Get More Benefits” subscription shortly after joining and that your account has already been charged. Please be assured that we have asked our support team to urgently investigate this matter and review the charges app**** to your account.
Your concerns are important to us, and we are committed to ensuring that this issue is addressed promptly and fairly.
Regards,
Cell C | PMa
Best regards,
MT
Muthakhi T's updateReviewer Update
03 Nov 2025, 11:40I will wait for your feedback on the matter, what suprises me it's very easy to make me join and charge me without my consent, when I have to cancel there must be investigatings, am not going to pay anything more than my cell phone contact amount that I signed up for. If my cell phone contract amount is mixed with this scanner amount, yoh not gonna get a cent from me.
MT
Muthakhi T's update03 Nov 2025, 11:40
Reviewer Update
I will wait for your feedback on the matter, what suprises me it's very easy to make me join and charge me without my consent, when I have to cancel there must be investigatings, am not going to pay anything more than my cell phone contact amount that I signed up for. If my cell phone contract amount is mixed with this scanner amount, yoh not gonna get a cent from me.
Cell C's replyOfficial
03 Nov 2025, 11:49We sincerely apologize for the inconvenience and completely understand your concerns. Please be assured that your feedback has been escalated, and our support team is investigating this matter urgently to ensure it is resolved fairly.
Your account will not be charged for any services you did not consent to, and we are committed to ensuring that only your signed-up contract amount is app****. A case has been logged, and our team will follow up with you as soon as possible with a resolution.
Thank you for your patience and understanding.
Regards,
Cell C | PMa
Your account will not be charged for any services you did not consent to, and we are committed to ensuring that only your signed-up contract amount is app****. A case has been logged, and our team will follow up with you as soon as possible with a resolution.
Thank you for your patience and understanding.
Regards,
Cell C | PMa
Best regards,
Cell C's reply03 Nov 2025, 11:49
Official
We sincerely apologize for the inconvenience and completely understand your concerns. Please be assured that your feedback has been escalated, and our support team is investigating this matter urgently to ensure it is resolved fairly.
Your account will not be charged for any services you did not consent to, and we are committed to ensuring that only your signed-up contract amount is app****. A case has been logged, and our team will follow up with you as soon as possible with a resolution.
Thank you for your patience and understanding.
Regards,
Cell C | PMa
Your account will not be charged for any services you did not consent to, and we are committed to ensuring that only your signed-up contract amount is app****. A case has been logged, and our team will follow up with you as soon as possible with a resolution.
Thank you for your patience and understanding.
Regards,
Cell C | PMa
Best regards,
MT
Muthakhi T's updateReviewer Update
03 Nov 2025, 11:52Sharp
MT
Muthakhi T's update03 Nov 2025, 11:52
Reviewer Update
Sharp
Cell C's replyOfficial
03 Nov 2025, 11:56You are welcome.
Regards,
Cell C | PMa
Regards,
Cell C | PMa
Best regards,
Cell C's reply03 Nov 2025, 11:56
Official
You are welcome.
Regards,
Cell C | PMa
Regards,
Cell C | PMa
Best regards,
Cell C's replyOfficial
06 Nov 2025, 13:18Dear Muthakhi,
Johnny from our support team confirmed that the Get-more service has been cancelled and the refund has been processed.
Kindly note that the refund takes up to 10 working days to reflect.
Cell C | DA
Johnny from our support team confirmed that the Get-more service has been cancelled and the refund has been processed.
Kindly note that the refund takes up to 10 working days to reflect.
Cell C | DA
Best regards,
Cell C's reply06 Nov 2025, 13:18
Official
Dear Muthakhi,
Johnny from our support team confirmed that the Get-more service has been cancelled and the refund has been processed.
Kindly note that the refund takes up to 10 working days to reflect.
Cell C | DA
Johnny from our support team confirmed that the Get-more service has been cancelled and the refund has been processed.
Kindly note that the refund takes up to 10 working days to reflect.
Cell C | DA
Best regards,