CellC gave me the most horrific, insufficient service, I have ever received in South Africa

<p>CellC gave me the most horrific, insufficient service, I have ever received in South Africa. I am a medical practitioner and have owned a medical practice for multiple successful years. Annual income over R70 000 per month.</p> <p>I was with Vodacom for many years. After seeing cell c deals I have decided to switch contracts. I ,however, waited at cellc shop menlyn over the weekend for 3 hours with very unfriendly and inefficient staff. I was ask to supply Cell c with 4 months of bank statements not 3. I went to cell c before I decided to cancel my subscription with Vodacom and was told I only need 3 months of banking statements. I was also asked to first go cancel my Vodacom subscription as they cannot help me before this process is completed. I did get the 4 months bank statements and cancelled my subscription before heading back to the menlyn cell c shop. On my 3rd arrival to cell c shop in menlyn, I was asked to supply proof of my registration with the medical board, which I supp****. I was also asked to supply them with a water and lights bill, which I did. I was also asked to supply them with a SARS reg account, which I did. After all this was done I was told no medical practice can be issued a cell c contract as a medical practice is not registered as a BK. Apparently no application can be granted without a BK nr. Medical practices don’t receive a BK nr. I waited for 4 hours in the menlyn cell c shop for this info after supplying them with endless documents and requests.</p> <p> </p> <p>I already have a 24 month wifi rooter contract on my business/practice with cell c. I am very confused as why this was such a process. I also cancelled by Vodacom subscription as prescribed by the inefficient rude manager at menlyn shop. The rudeness I experienced at the menlyn shop drove me to Brooklyn where I came in contact with another insufficient staff member. There was an email send to a Clanton at head office only to get a reply back that the practice cannot qualify for a contract over a R1000.00 rand per month? Really Cell C? A medical practice with over R70 000 income per month cannot qualify for a R1000 contract. Are you seriously that ***********? You wasted my time, energy and I will not recommend you to anyone. I went to Telkom after this horrible experience with CellC was approved within minutes and qualified for any contract of my choice.</p> <p> </p> <p>I was told my a staff member Henry at Brooklyn I cannot receive Claytons surname or email or contact nr so I have decided to go to hello peter and I will stop at nothing to let my complaint be heard with the MD. The staff at CellC get paid to do a Job…learn how to do your job properly!</p>