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Anand P

1 reviews | Active since Sept 2020

08 Sept 2020, 08:17

CELLC fu&cked UP!!!!

HORRIBLE customer care! Wake up and assist your ****** customers properly! My phone was ******, I call your ****** customer care, I am asked 5 questions! and I only get 4 answers right and because of that CellC will NOT FU#%KING help me to block my sim card! I had to call 3 times, when asked to speak to a manager the agent told me I am waisiting my time because the manager will also ask the same questions and there is nothing more than he did that she can do for me, I insist on speaking to a manager and I was put on hold for 5mins and when she came on she said 'Hello..' and then the call dropped!!!!!!!

So there is no plan B??? what the FU%KING hell operation are you running??? I had been through a life threatening experience, I was FUC%ING held up at a robot in a remote area, pulled out my car and and my possessions taken, I was so traumatized couldnt even call to sort this out last night, I had to wait to get to work to try and cancel my sim, I was expecting some kind of help from you FUC#ING people! and you tell me because I got 4 questions right off 5 NO ONE in the whole of FUC$ING CellC can help me and there is nothing anyone can do for me???? I was literally told the *******S who did this to me and have gotten away with this crime cos wel all know they will never be caught as far as CellC is concerned have the freedom to use my phone and data and airtime, until I can get 5 questions out of 5 and I need to constantly call the call center back again and again until I can get 5 out of 5.......What the FU#K!!!!

0
Replies (3)
Cell C
Cell C's reply08 Sept 2020, 08:36
Official
Good day Anand 

Thank you for contacting Cell C. 

Unfortunately, it mandatory that we conduct a security check for any action that requires us to access your account. 

Please refer to your private responses for our request for information. 

^MP 

Best regards,

Cell C
Cell C's reply08 Sept 2020, 08:38
Official
Good day Anand 

Thank you for contacting Cell C. 

Please provide us with your Cell C number. 

^MP 

Best regards,

AP
Anand P's update09 Sept 2020, 13:42
Reviewer Update
MP, yeah when I needed the of CellC I was refused help, so I made my own plan B seeing CellC has none. I would advise that CellC learns the true meaning of what 'empathy' really is, cos no one there shows any! And for the sake of good customer care have a plan B! you cannot expect someone to remember the last 10 numbers they dialled from their phone and to give you between 2 and 5 of those 10! mine was a data only sim and I prob used it to call any kind of number last year some time. The last agent I spoke to from the call centre was a horrible POS! I literally wanted to climb through the phone, put that very gun those ********* used to hold me with and blow his effen brains out! He **** to me and could clearly pick up from my voice, I was upset, shaken up, worried, distraught and had nowhere to turn to for help and assistance! How dare he tell me to continue calling the call centre till I can get all the questions right? how dare he say there is nothing anyone at CellC can do for me because I failed the question test? How dare he tell me those ********* have the freedom to use my airtime and data and there is nothing I can do about it because I am not able to get all the questions right? I sincerely hope someone from CellC sees my messages with all the anger and frustration and does something to change your customer service and come up with a plan B to help people who have been through traumatic experiences and when they turn to you for help you actually HELP them!