CellC ********** Pathetic Customer Care

10 Jul 2020 I recently notrd that my voice minutes did not allow me to place calls to numbers other than cellc. Additionally the contract that I had taken out was, again, offered with wifi calling which i was not able to make use of, again. recently informed does not exist on cellc network anymore.. Subsequently I made contact with cellc customer care at 10:50am on 10 July 2020. This phonecall lasted 14 minutes 33 seconds. Diring this telephonic conversation the agent informed me that according to herself and cellc system, she detects and confirm that I have a certain amount of minutes remaining and that I should be able to make calls. Upon which I had informed her that I can indeed make valls however ONLY to my mother and gran whom are also cellc clients. She then stated that this isnstrange as I am aboe to make calls to 011 (landline) numbers as well ad other networks with the remaining voice minutes. She then continued to inform me that my wifi calling had been used the previous day to make a call and that I should not worry about my voiceminutes as my wifi calling is still enabled. I asked her to confirm that information on the system and also to make sure wifi calling is enabled as I was previously informed that wifi calling is not available anymore. She confirmed the aforementioned. She gave me a code to dial to avoid any interference with my outgoing calls and we had finished conversation. After entering the code I was still not able to make calls as she had informed me I was able to make. I again contacted customer care @ 16:42 - conversation lasted 36min 16sec - upon which another operator answered and informed that the information the previous agent gave me was absolutely wrong. This confuses me as I was just told and reassured thay my package consists of certain benefits and thereafter I am told differently. I had informed the manager of this agent what the previous agent had informed me after which he told me the reference number the previous woman gave me was wrongful, information provided was wrongful and that he vannit help me i needed to go back to the store and he will call me back the same day. I have not heard of him since. I have the reference number of this conversation as well, however I am not enturely sure if it is correct as I now doubt the s****s of the agents and their fami****ity with the system and information regarding. The customer care services are there to assist the customer. I was not helped/assisted in any manor. I was just more confused and dissapointed in the information given and confirmed and thereafter they decided to change it again. I CellC's customer care agents are not trained at all as they arent fami**** with the systems OR contract package deals and promise clients one thing after the other. I need to speak to CellC Management and havr to date not had any feedback and am not allowed the recordings of my conversations. Please assist or at least let SA know that CellC is NOT WORTH spending (or rather wasting) your money on.