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Asanda D
1 reviews | Active since Jan 2023
10 Jan 2023, 02:09
Cellc ********** contract
In November 2022 i was informed by my bank when i wanted credit that there is an error and on to find out via credit report that there was a cellc subscription that has not been paid in six months. I do not have any cellc contract, only when i checked with cellc there were 3 contracts opened in my name and were actually blocked by cellc back in May 2021 I have reported the matter and sent cellc on 05 December 2022 all the documentation they need to provide a clearance letter but till today i have had no feedback from cellc forensic department and its now over 21 business days since I reported the matter The only option left now is to open a case against cellc for passing my information to the ********* as per POPI ACT
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
10 Jan 2023, 08:21Dear Asanda,
Thanks for contacting us regarding the ***** query.
Please receive our sincerest apologies for the unpleasant experience and inconvenience caused.
Kindly respond privately with your ID number so that we can access the account and assist.
Regards
^GN
Thanks for contacting us regarding the ***** query.
Please receive our sincerest apologies for the unpleasant experience and inconvenience caused.
Kindly respond privately with your ID number so that we can access the account and assist.
Regards
^GN
Best regards,
Cell C's reply10 Jan 2023, 08:21
Official
Dear Asanda,
Thanks for contacting us regarding the ***** query.
Please receive our sincerest apologies for the unpleasant experience and inconvenience caused.
Kindly respond privately with your ID number so that we can access the account and assist.
Regards
^GN
Thanks for contacting us regarding the ***** query.
Please receive our sincerest apologies for the unpleasant experience and inconvenience caused.
Kindly respond privately with your ID number so that we can access the account and assist.
Regards
^GN
Best regards,
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Asanda D's updateReviewer Update
10 Jan 2023, 08:27*** this is the case number linked with the matter
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Asanda D's update10 Jan 2023, 08:27
Reviewer Update
*** this is the case number linked with the matter
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Asanda D's updateReviewer Update
10 Jan 2023, 08:30Your ***** department can’t assist because they know nothing about what forensic department is doing just so you know if you will refer them to contact me coz they will tell me what i know and nothing else other than providing me with a clearance letter to South African ***** service to clear my name
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Asanda D's update10 Jan 2023, 08:30
Reviewer Update
Your ***** department can’t assist because they know nothing about what forensic department is doing just so you know if you will refer them to contact me coz they will tell me what i know and nothing else other than providing me with a clearance letter to South African ***** service to clear my name
Cell C's replyOfficial
10 Jan 2023, 09:03Thank you you for the case number.
Please note that your case is still pending and we have followed up on the matter, we'll revert back.
Regards
^GN
Please note that your case is still pending and we have followed up on the matter, we'll revert back.
Regards
^GN
Best regards,
Cell C's reply10 Jan 2023, 09:03
Official
Thank you you for the case number.
Please note that your case is still pending and we have followed up on the matter, we'll revert back.
Regards
^GN
Please note that your case is still pending and we have followed up on the matter, we'll revert back.
Regards
^GN
Best regards,
AD
Asanda D's updateReviewer Update
10 Jan 2023, 09:08How long will this take because its useless for something you realised in May 2021 that the contracts were opened **********ly and now my credit profile is affected
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Asanda D's update10 Jan 2023, 09:08
Reviewer Update
How long will this take because its useless for something you realised in May 2021 that the contracts were opened **********ly and now my credit profile is affected
AD
Asanda D's updateReviewer Update
10 Jan 2023, 09:09This is really hopeless
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Asanda D's update10 Jan 2023, 09:09
Reviewer Update
This is really hopeless
Cell C's replyOfficial
10 Jan 2023, 10:02We understand your frustration. We will revert back.
Regards
^GN
Regards
^GN
Best regards,
Cell C's reply10 Jan 2023, 10:02
Official
We understand your frustration. We will revert back.
Regards
^GN
Regards
^GN
Best regards,
AD
Asanda D's updateReviewer Update
26 Jan 2023, 22:49To date i have had cellc call me to say they are sending me the letter via my email and to my surprise no letter sent
Then today i received two smses one stating “Dear Cell C customer, please receive feedback for case no. ***”
While still looking at this short sms boom another one “Dear Cell C Customer, did we do a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C”
I have not received anything from them wow pathetic shame really
Then today i received two smses one stating “Dear Cell C customer, please receive feedback for case no. ***”
While still looking at this short sms boom another one “Dear Cell C Customer, did we do a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C”
I have not received anything from them wow pathetic shame really
AD
Asanda D's update26 Jan 2023, 22:49
Reviewer Update
To date i have had cellc call me to say they are sending me the letter via my email and to my surprise no letter sent
Then today i received two smses one stating “Dear Cell C customer, please receive feedback for case no. ***”
While still looking at this short sms boom another one “Dear Cell C Customer, did we do a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C”
I have not received anything from them wow pathetic shame really
Then today i received two smses one stating “Dear Cell C customer, please receive feedback for case no. ***”
While still looking at this short sms boom another one “Dear Cell C Customer, did we do a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C”
I have not received anything from them wow pathetic shame really
Cell C's replyOfficial
27 Jan 2023, 09:53Good day Asanda Dubula
Thank you for reaching out to us.
We will refer the matter to our Team, who will contact you and assist.
Regards
NH
Thank you for reaching out to us.
We will refer the matter to our Team, who will contact you and assist.
Regards
NH
Best regards,
Cell C's reply27 Jan 2023, 09:53
Official
Good day Asanda Dubula
Thank you for reaching out to us.
We will refer the matter to our Team, who will contact you and assist.
Regards
NH
Thank you for reaching out to us.
We will refer the matter to our Team, who will contact you and assist.
Regards
NH
Best regards,