CellC **********

This morning I put R35 Airtime on my cellphone, the only thing I bought was a WhatsApp bundle of R19, Then you get “free” bonus airtime which would be I think R35 extra for 24hrs which could be used for data, sms and calls, well I didn’t use any of it except to purchase the WhatsApp bundle which should have left me with R16 of my own airtime, My balance is now R0.00, I called the Call Centre 140 and spoke to a useless agent Bongikile and a “Team Leader” Tshepo Munyu - who has 0 Leadership, Customer Care or Customer Experience s****s I really don’t know how these mockeries get their jobs and I speak as a previous agent, team leader, Call Centre Manager and Senior Manager - I would have ****ed my staff if I was the manager, Sorry they can’t assist they need to log a query and I can expect feedback within 48hrs which I’m sure the consultant did not say business hours, no first call resolution! How sad and pathetic is that for service, they said I logged onto the internet - eerrrm no I have WiFi and I didn’t leave the house & I didn’t have load shedding neither did I disconnect from WiFi at any time - even if I did which I didn’t - CellC you thieving i*diots!!! These m*rons tells me I used it for internet - Then taking of the “free” airtime might be ok but I did not give permission to use airtime when I’m out of data bundle for you to use my airtime do not talk $h*t to me about I needed to set out of bundle to R0, I never gave permission in the first place but you did it out of your own ffs is this how you make money by trying to *****, acting ********* and be non compliant? This is not the first time I’ve had issues I had issues on my previous CellC number as well but I’m getting sick and tired of **** over and over, FYI I don’t give a hoot how you try to get out of this because your not so smart Team Leader confirmed on a recorded call that i did not give permission for out of bundle and it shouldn’t have happened but the tool cannot fix the issue, all this effort one must go through to get a measly R16 back and I must wait 48hrs on response for YOUR MESS, you hope that people don’t follow up on things like this because it’s a time waster and that’s how you get away being **********, I never got an sms either to warn me that I’m using out of bundle, why? Because I didn’t it was just taken, I did not give permission for this and you acted with no morals, principles, ethics or integrity, like I said Tshepo already confirmed that it was an error be my guest to listen to the call which means a team leader confirmed that it was wrong on a recorded line and that he will escalate it, the time and effort I need to go through for something you ****heads did, I am sick and tired of your nonsense and you are seriously ****!ng me off with your ****, you cannot use airtime for data unless I give permission and your team leader confirmed that. Call *** Get your head out of your @sses and stop robbing people and like I said on my previous number I’ve had many of the same issues, Pathetic customer experience, policy’s and SOPs you have and your SLAs for your f*ckups is alarming.