CellC ***** No Response
On Friday evening the 6th of May I received an SMS about a debit order that just has gone through my banking account. If was from CellC. I found it strange since I have no CellC account and never have??? I phoned 084 135 and I was told to send an email to CellC ***** department notifying them about the debit order and requested confirmation of what documentation will be required.. I did that and received an immediate reply that they will reply within 48 hours. Well it is now 7 days later and I have not been contacted in any way.
In the meantime, someone out there is **********ly using my identity and a phone which I am paying for.
I have phoned Cell C many times but they cannot give me a phone number to call so I can get some reaction.
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
14 May 2022, 14:23I went to the Cell C Brooklyn Mall branch and submitted my ID, Police Affidavit and Copy of bank statement. Apparently, according to Geneva (Cell Branch Staff member) the phone/account has been blocked / stopped for suspected ***** - I have now submitted the necessary documentation. Can this case now be concluded, the ********* prosecuted and my money refunded, please.
's update14 May 2022, 14:23
Reviewer Update
I went to the Cell C Brooklyn Mall branch and submitted my ID, Police Affidavit and Copy of bank statement. Apparently, according to Geneva (Cell Branch Staff member) the phone/account has been blocked / stopped for suspected ***** - I have now submitted the necessary documentation. Can this case now be concluded, the ********* prosecuted and my money refunded, please.
Cell C's replyOfficial
15 May 2022, 13:28Hi
Noted. The email will be received and sent for processing.
^MP
Noted. The email will be received and sent for processing.
^MP
Cell C's reply15 May 2022, 13:28
Official
Hi
Noted. The email will be received and sent for processing.
^MP
Noted. The email will be received and sent for processing.
^MP
's updateReviewer Update
15 May 2022, 14:33what about the debit order? Will it be reversed back to my account?
's update15 May 2022, 14:33
Reviewer Update
what about the debit order? Will it be reversed back to my account?
Cell C's replyOfficial
16 May 2022, 12:21Hi there
Our team will contact you to assist and advise on the matter.
^MP
Our team will contact you to assist and advise on the matter.
^MP
Cell C's reply16 May 2022, 12:21
Official
Hi there
Our team will contact you to assist and advise on the matter.
^MP
Our team will contact you to assist and advise on the matter.
^MP
's updateReviewer Update
01 Jun 2022, 10:59I was notified by Brooklyn mall staff member that the account was closed (after being *****elently opened). I was referred to 084 135 to get a refund, and I get sent all over the place - they keep on saying that they will refer me to the correct department and then the call is cut. I have done this a few times now and get the same result. Clearly nobody at CellC knows how to refund me.
's update01 Jun 2022, 10:59
Reviewer Update
I was notified by Brooklyn mall staff member that the account was closed (after being *****elently opened). I was referred to 084 135 to get a refund, and I get sent all over the place - they keep on saying that they will refer me to the correct department and then the call is cut. I have done this a few times now and get the same result. Clearly nobody at CellC knows how to refund me.