CellC ***** Department

<p>My car got ****** on the 2nd February 2017 and documents including my ID Book was in my car. On the same day, they went to CellC in Key West to sign my ID up. On the 3rd February 2017 they went to Clearwater to open not just one but two phone accounts. One Samsung S7 and one Samesung S7 Edge. I was only notified about these contracts on the 1st March 2017 when a debt order came off my account. Making a query to Standard Bank who reversed my money into my account. When I phoned CellC to check what is happening and to tell them that I did not open any accounts with my ID. I was notified that someone opened an account with my ID Book. I went to CellC in CradleStone Mall where the consultant told me that the Contracts were opened in Clearwater. When I got the chance to go to Clearwater, I spoke to the manager and he showed me the contract and also sent the query to CellC ***** department. Looking at the contract, the consultant that helped the customer who had my ID Book and my documents to open an account, he had changed the picture and when he initialed the contract at the bottom of each page. the initials were always wrong and he didn't even know how to spell my Surname. I waited but i didn't get any reply or any email or a phone call from them to tell what they are going to do about the situation. I went to Honeydew Police Station to make a ***** Case as well. The same day, i went back to Clearwater CellC and i spoke to another Manager where she also helped me and she also contacted the ***** line. It was a Saturday and she told me, she will get back to me on Monday which she did. After a week, I contacted Clearwater Manager and spoke to her and i also asked her if she can give me CellCs ***** Lines Number but she said she can't so I asked her if she can email them and get them to contact me which she did but CellC still hasn't contacted me. I am still waiting to know what has happened with my accounts and if they going to do anything about it. </p>