Cellc forcing me to take out contract...
My prepaid expired during Lockdown and Cellc permanently deleted it off their system. Now they insist that if I want my number (which I had for over 14 years), then I must take out a contract. The number has now gone to GloCell - yet I transferred this number to prepaid while still all those years ago with Altech. The number is there in the cellc system but back office is not willing to make it available to me if I do not take out a contract.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
02 Sept 2020, 12:37Hi Dr Siva
Thank you for getting in touch.
The cellphone number you have provided does not exist. Please note that we cannot allocate you a number which does not reflect on our systems.
Please contact Glocell to see if they are able to locate the number and assign it to you.
^MM
Thank you for getting in touch.
The cellphone number you have provided does not exist. Please note that we cannot allocate you a number which does not reflect on our systems.
Please contact Glocell to see if they are able to locate the number and assign it to you.
^MM
Cell C's reply02 Sept 2020, 12:37
Official
Hi Dr Siva
Thank you for getting in touch.
The cellphone number you have provided does not exist. Please note that we cannot allocate you a number which does not reflect on our systems.
Please contact Glocell to see if they are able to locate the number and assign it to you.
^MM
Thank you for getting in touch.
The cellphone number you have provided does not exist. Please note that we cannot allocate you a number which does not reflect on our systems.
Please contact Glocell to see if they are able to locate the number and assign it to you.
^MM
's updateReviewer Update
02 Sept 2020, 13:53Hi there GloCell does not exist but your porting department confirms the number is with them. The back office has not ported it over to Cellc for some time now. It has ALWAYS been a cellc number.
's update02 Sept 2020, 13:53
Reviewer Update
Hi there GloCell does not exist but your porting department confirms the number is with them. The back office has not ported it over to Cellc for some time now. It has ALWAYS been a cellc number.
Cell C's replyOfficial
02 Sept 2020, 15:02Noted.
We are enquiring with out team and will get back to you.
^MM
We are enquiring with out team and will get back to you.
^MM
Cell C's reply02 Sept 2020, 15:02
Official
Noted.
We are enquiring with out team and will get back to you.
^MM
We are enquiring with out team and will get back to you.
^MM
Cell C's replyOfficial
03 Sept 2020, 09:16 Hi Dr Siva
Please purchase a new Cell C SIM card, Rica register the SIM card using your ID and proof of address and send the Rica serial number as well as your alternative number of contact and we will assist you get your number back.
^MM
Please purchase a new Cell C SIM card, Rica register the SIM card using your ID and proof of address and send the Rica serial number as well as your alternative number of contact and we will assist you get your number back.
^MM
Cell C's reply03 Sept 2020, 09:16
Official
Hi Dr Siva
Please purchase a new Cell C SIM card, Rica register the SIM card using your ID and proof of address and send the Rica serial number as well as your alternative number of contact and we will assist you get your number back.
^MM
Please purchase a new Cell C SIM card, Rica register the SIM card using your ID and proof of address and send the Rica serial number as well as your alternative number of contact and we will assist you get your number back.
^MM