CellC for life... literally

So here goes:

I cancelled my fibre line on 27 February 2019 and received the following reference number: *********x. It appears that this reference number has no value, or so I have recently been advised by one of the CellC consultants!

I have called numerous times (>5 times) to follow-up on my cancellation request. To date, more than 90 minutes has been spent on the phone with one of CellC's consultants. I have been promised more than once (>2 times) that the consultant working on my case will contact me... Yip, you guessed correctly, no contact received to date. Though, keeping my fingers crossed!

I had a brief email correspondence with ****** ****** on 12 March 2019 with regards to a move order (let's not open this can of worms - the move order was first requested via email on 3 February 2019 (with three follow-up emails and multiple calls)... I suppose a 37-day response time is better than nothing!). She also stated she will follow up with regards to my cancellation...

For fun, I sent another email yesterday to follow-up on the cancellation of my fibre line. Pleased to see I now receive these fancy new CF ticket numbers to keep me entertained whilst I wait for a reply...

And finally, to add insult to injury, the new tenant at my previous residence (I moved out of the property at the end of February) cannot use the fibre line until CellC one day decides to cancel my fibre contract!

It appears that CellC is incapable of cancelling my fibre contract.