JK
Judi K

1 reviews | Active since Mar 2020

02 Aug 2021, 15:38

CellC Fibre Support (call centre in Durban)

I am resident in Gqeberha/Port Elizabeth and have been a CellC Fibre customer since July 2020. To date I have had three occasions for contacting CellC Fibre Support: in January 2021 I was assisted by Ms Thobeka Ndlovu, in May 2021 by Mr Thabiso Mthembou, and end- July 2021 by Ms Fezile Buthelezi. They are all knowledgeable, friendly and unbelievably patient! They deserve the highest praise and my grateful thanks. I also want to salute their local management who recruit (and/or train) individuals with solid technical competence and excellent communication skills, and keep the team members motivated in a job that is, by its very nature, a thankless one of dealing exclusively with customers’ problems and complaints.

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Replies (2)
JK
Judi K's update02 Aug 2021, 16:49
Reviewer Update
Please note that today I also sent a lengthy email to CellC CEO Mr Stevenson. In there I also point out problem areas. Sadly, included in there are my grave concerns about your Cape Town set-up. I trust that my mail will not simply vanish in some PR or marketing desert, but will actually reach him. Regards, Judi
Cell C
Cell C's reply03 Aug 2021, 07:24
Official
Noted. 

Thank you for informing us. 

^MP