CellC Fibre is the biggest ****

I placed my order on the 24th August through CellC website for a C-Fibre 50Mbps/50Mbps . I made the payment through the CellC online platform after which i was tolfd my order was Referred and will take 3-5 working days for approval .

After the 5 working days lapsed i made numerous calls and got transferred between the Support & Fibre departments with no luck at home. It was after my my nth attempt that i got assisted by a lady by the name of Karabo who seem to be the only person who knows anything.

I then received an order number VA-31 ********** 82 from CellC and my order was referred to VUMA, i then received a call from Vuma informing that CellC cancelled my order (this is all happening with no communication from CellC). I then made several attempts to get answers from CellC with no luck, again i have been trasnfered from one department to another and despite getting assurances from a Jared Naidoo (Fibre Support Manager) that his senior manager promised to give me an update before close of day I AM STILL WAITING.

CellC Fibre is the biggest **** and all i want is my refund because they find it necessary to take my money and cancel the order for whatever reason best known to them.